Service Manager — Motorcycle Workshop Leader

Dick Lovett; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

Dick Lovett Motorrad Bristol is seeking a proactive Service Manager to lead the service department, owning daily operations and guiding a team of service advisors and technicians to deliver excellent BMW Motorrad customer experiences.

You will apply commercial acumen to manage budgets and KPIs, balance day-to-day priorities with long-term improvements, and help drive sustainable growth while maintaining high service standards.

Qualifications

• Proven service or aftersales management experience in the automotive or motorcycle industry, ideally within a premium brand environment.
• Hands-on leadership style with strong people skills and willingness to roll up sleeves.
• Commitment to excellent customer service and continuous improvement.
• Commercial acumen with budget and KPI management.
• Strong organisation, attention to detail and proactive problem solving.

Responsibilities

• Take ownership of the department's daily operation, setting clear priorities and leading a team of service advisors, technicians and support colleagues by example.
• Oversee bookings, workshop loading and work in progress, resolve operational challenges, and support the team during busy periods.
• Drive workshop productivity, efficiency and profitability using KPIs and budgets to turn improvement plans into action without compromising quality.
• Champion clear customer communication and high service standards, resolving concerns and building lasting relationships.
• Coach and develop the team, set expectations, and foster a culture of accountability, collaboration and pride.

Job description

Dick Lovett Motorrad Bristol is seeking a proactive Service Manager to lead the service department, owning daily operations and guiding a team of service advisors and technicians to deliver excellent BMW Motorrad customer experiences.

You will apply commercial acumen to manage budgets and KPIs, balance day-to-day priorities with long-term improvements, and help drive sustainable growth while maintaining high service standards.