Service Ops Lead: Boost Customer Satisfaction

Dick Lovett; West of England; On-site; GBP 48,000 - 64,000; Full time

Job summary

Dick Lovett is seeking a proactive Service Department Manager to lead our workshop and service advisors in the West of England. You will set priorities, manage bookings and workload while driving efficiency and profitability.

The role requires strong leadership, customer focus and a commitment to quality in a fast-paced environment. You will coach staff, maintain high service standards and build lasting relationships with customers.

Responsibilities

• Take ownership of daily operation and lead a team of service advisors, technicians and support colleagues by example.
• Oversee bookings, workshop loading and work in progress; help resolve operational challenges during busy periods.
• Drive workshop productivity, efficiency and profitability using KPIs and departmental budgets to identify opportunities and implement improvement plans while maintaining quality.
• Champion clear customer communication and high service standards, taking responsibility for resolving concerns and building lasting customer relationships.
• Coach and develop the team, set clear expectations and cultivate a culture of accountability, collaboration and pride.

Job description

Dick Lovett is seeking a proactive Service Department Manager to lead our workshop and service advisors in the West of England. You will set priorities, manage bookings and workload while driving efficiency and profitability.

The role requires strong leadership, customer focus and a commitment to quality in a fast-paced environment. You will coach staff, maintain high service standards and build lasting relationships with customers.