Automotive Service Manager – Lead Team, Drive Efficiency

LSH Auto Limited; Birmingham; Hybrid; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Colleague Referral Scheme (£500 - £100

Mercedes Benz training and leadership进

Job summary

LSH Auto Limited in Birmingham is seeking a dedicated Service Manager to lead the service department, optimise operations, and maintain the highest standards of customer satisfaction. You will oversee daily workflows, coach technicians and advisors, and drive improvements in efficiency and service quality.

This role offers a competitive salary with an OTE bonus, a company car or car allowance, 45-hour weeks, and opportunities to develop through Mercedes Benz training and leadership programmes as

Qualifications

• Proven experience managing service operations in the automotive industry.
• Strong leadership and ability to motivate a team.
• Excellent organizational and communication skills.
• In-depth knowledge of service delivery and customer service best practices.
• Experience using service management software and data analysis tools.
• Strong problem-solving and decision-making capabilities.
• Financial understanding to manage budgets and service profitability.
• Valid driver's licence.

Responsibilities

• Lead and manage the service team including technicians and advisors to achieve performance targets.
• Implement and monitor service processes to improve efficiency and customer experience.
• Manage scheduling, resource allocation, and workflow within the service department.
• Ensure compliance with company policies and industry standards.
• Analyse service department performance data to identify areas for improvement.
• Support the development and training of team members.
• Collaborate cross-functionally to achieve overall business goals.

Skills

Leadership

Customer service

Organizational skills

Communication

Problem-solving

Decision-making

Financial acumen

Driver's licence

Tools

Service management software

Data analysis tools

Budgeting software

Job description

LSH Auto Limited in Birmingham is seeking a dedicated Service Manager to lead the service department, optimise operations, and maintain the highest standards of customer satisfaction. You will oversee daily workflows, coach technicians and advisors, and drive improvements in efficiency and service quality.

This role offers a competitive salary with an OTE bonus, a company car or car allowance, 45-hour weeks, and opportunities to develop through Mercedes Benz training and leadership programmes as