Service Manager (Forklifts / Material Handling)

Interaction Recruitment Group; Bury St Edmunds; On-site; GBP 47,000 - 50,000; Full time

Benefits offered by this job

Company Vehicle

Bonus Potential

Pension Scheme

Career Progression

Job summary

Interaction Technical is partnering with a leading materials handling business to recruit an experienced Service Manager for their Bury St Edmunds operation.

You will lead a team of Mobile and Workshop Engineers, drive service performance, and ensure excellent customer service and profitability.

This permanent role offers £47,000 - £50,000, Monday to Friday days, a company vehicle or allowance, and ongoing leadership training to support long-term career progression.

Qualifications

• Experience in forklift, plant, material handling, construction equipment or commercial vehicle sectors.

Responsibilities

• Lead and manage a team of Mobile and Workshop Forklift Engineers.
• Plan workloads, service schedules and breakdown responses.
• Monitor service performance against KPIs and business objectives.
• Support engineers with technical queries and escalation issues.
• Ensure workshop operations run efficiently and productively.
• Maintain strong customer relationships and handle service-related enquiries.
• Drive service revenue growth and identify opportunities for improvement.
• Ensure compliance with health and safety procedures and company standards.
• Conduct performance reviews, training plans and staff development activities.
• Work closely with parts, sales and senior management teams to support overall business performance.

Skills

Leadership

Team management

Customer service

Operational planning

Job description

Service Manager (Forklifts / Material Handling)

Location: Bury St Edmunds, Suffolk (Applications welcome from Ipswich, Newmarket, Thetford, Stowmarket, Diss, Haverhill, Sudbury and surrounding areas)
Salary: £47,000 - £50,000 per annum
Hours: Monday-Friday, Days
Contract: Permanent

Benefits:

• Company Vehicle
• Bonus Potential
• Pension Scheme
• Career Progression

Join a Leading Material Handling Specialist

Interaction Technical is partnering with a well-established and growing materials handling business to recruit an experienced Service Manager for their Bury St Edmunds operation.

This is an excellent opportunity for a motivated manager with experience within the forklift, plant, material handling, construction equipment, or commercial vehicle sectors to take ownership of a busy service department.

You’ll be responsible for leading a team of both Mobile Service Engineers and Workshop Engineers, ensuring high levels of customer service, engineering performance, workshop productivity, and service profitability.

If you’re currently working as a Service Manager, Workshop Manager, Engineering Supervisor, Aftersales Manager, Service Supervisor, or Team Leader looking for the next step in your career, we’d love to hear from you.

What’s on Offer?

• Competitive salary of £47,000 - £50,000 per annum
• Monday-Friday days role with excellent work-life balance
• Company vehicle or car allowance
• Annual performance-related bonus scheme25 days holiday + bank holidays
• Contributory pension scheme
• Ongoing management and leadership training
• Long-term career progression opportunities
• Stable and growing business with strong market presence
• Supportive senior leadership team

The Role

Key Responsibilities

• Lead, motivate and manage a team of Mobile and Workshop Forklift Engineers
• Plan and coordinate engineer workloads, service schedules, and breakdown response activities
• Monitor service performance against KPIs and business objectives
• Support engineers with technical queries and escalation issues
• Ensure workshop operations run efficiently and productively
• Maintain strong customer relationships and handle service-related enquiries
• Drive service revenue growth and identify opportunities for improvement
• Ensure compliance with health and safety procedures and company standards
• Conduct performance reviews, training plans, and staff development activities
• Work closely with parts, sales, and senior management teams to support overall business performance

Leadership & Career Development

Our client is committed to investing in its management team and offers ongoing professional development opportunities including:

• Leadership and management training
• Operational and commercial development programmes
• Health & Safety qualifications
• Technical product training
• Senior management progression opportunities
• Regional leadership development pathways

This is a fantastic opportunity to join a business where strong managers are recognised, supported, and rewarded.

About You

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