Service Manager – Forklifts & Material Handling

Interaction Recruitment Group; Bury St Edmunds; On-site; GBP 47,000 - 50,000; Full time

Benefits offered by this job

Company Vehicle

Bonus Potential

Pension Scheme

Career Progression

Job summary

Interaction Technical is partnering with a leading materials handling business to recruit an experienced Service Manager for their Bury St Edmunds operation.

You will lead a team of Mobile and Workshop Engineers, drive service performance, and ensure excellent customer service and profitability.

This permanent role offers £47,000 - £50,000, Monday to Friday days, a company vehicle or allowance, and ongoing leadership training to support long-term career progression.

Qualifications

• Experience in forklift, plant, material handling, construction equipment or commercial vehicle sectors.

Responsibilities

• Lead and manage a team of Mobile and Workshop Forklift Engineers.
• Plan workloads, service schedules and breakdown responses.
• Monitor service performance against KPIs and business objectives.
• Support engineers with technical queries and escalation issues.
• Ensure workshop operations run efficiently and productively.
• Maintain strong customer relationships and handle service-related enquiries.
• Drive service revenue growth and identify opportunities for improvement.
• Ensure compliance with health and safety procedures and company standards.
• Conduct performance reviews, training plans and staff development activities.
• Work closely with parts, sales and senior management teams to support overall business performance.

Skills

Leadership

Team management

Customer service

Operational planning

Job description

Interaction Technical is partnering with a leading materials handling business to recruit an experienced Service Manager for their Bury St Edmunds operation.

You will lead a team of Mobile and Workshop Engineers, drive service performance, and ensure excellent customer service and profitability.

This permanent role offers £47,000 - £50,000, Monday to Friday days, a company vehicle or allowance, and ongoing leadership training to support long-term career progression.