Service Manager: Forklifts/Material Handling | Car + Bonus

Interaction Recruitment; Bury St Edmunds; On-site; GBP 47,000 - 50,000; Full time

Benefits offered by this job

Company Vehicle

Bonus Potential

Pension Scheme

Career Progression

Job summary

Interaction Technical in Bury St Edmunds is seeking a Service Manager to lead a team of Mobile and Workshop Forklift Engineers. You’ll drive service performance, plan workloads, and manage customer relationships in a busy material handling environment.

The role offers a permanent, Monday–Friday days schedule with a company vehicle or car allowance, a competitive bonus potential, and a clear path for career progression within a growing business.

Qualifications

• Previous experience managing engineering or service teams.
• Strong understanding of service operations and customer support.
• Experience within forklifts, material handling, plant, construction equipment, or related sectors.
• Excellent people management and communication skills.
• Ability to organise workloads and maximise engineer productivity.
• Commercial awareness and KPI management experience.
• Full UK Driving Licence.

Responsibilities

• Lead, motivate and manage a team of Mobile and Workshop Forklift Engineers.
• Plan and coordinate engineer workloads, service schedules, and breakdown response activities.
• Monitor service performance against KPIs and business objectives.
• Support engineers with technical queries and escalation issues.
• Ensure workshop operations run efficiently and productively.
• Maintain strong customer relationships and handle service-related enquiries.
• Drive service revenue growth and identify opportunities for improvement.
• Ensure compliance with health and safety procedures and company standards.
• Conduct performance reviews, training plans, and staff development activities.
• Work closely with parts, sales, and senior management teams to support overall business performance.

Skills

Leadership

Team Management

Customer Service

KPI Management

Planning

Communication

Job description

Interaction Technical in Bury St Edmunds is seeking a Service Manager to lead a team of Mobile and Workshop Forklift Engineers. You’ll drive service performance, plan workloads, and manage customer relationships in a busy material handling environment.

The role offers a permanent, Monday–Friday days schedule with a company vehicle or car allowance, a competitive bonus potential, and a clear path for career progression within a growing business.