Service Manager - Hull

Kemp Recruitment Ltd; Willerby; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Company van

Fuel card

25 days holiday

Tablet

Phone

Laptop

Job summary

Kemp Recruitment Ltd is recruiting a Service Manager to lead a team of field service engineers in Hull. You will coordinate workloads, support engineers and ensure day-to-day service operations run smoothly while maintaining safety and high service standards.

The role requires strong leadership, planning skills and a solid understanding of forklift/material-handling equipment. The position offers a Monday–Friday pattern with company vehicle and related benefits.

Qualifications

• Experience leading field service engineers.
• Strong planning and scheduling skills.
• Experience with forklift/material-handling equipment.

Responsibilities

• Oversee a team of field service engineers and allocate work.
• Plan and manage service schedules and inspections.
• Coordinate breakdowns and call-outs to minimise downtime.
• Act as main point of contact for customers and manage expectations.
• Provide technical oversight to understand forklift issues and support engineers.
• Ensure parts, resources and tools are available for jobs.
• Monitor service costs, productivity and profitability.
• Ensure health and safety and compliance.
• Collaborate with sales and other departments on accounts and contracts.

Skills

Leadership

Field-service management

Customer focus

Job description

Job title: Service Manager

Location: Hull

Salary: £40,000 - £45,000

We’re recruiting for a Service Manager to join a leading materials handling business, in Hull. This is a hands‑on management position overseeing a team of field‑based engineers and ensuring the day‑to‑day service operation runs efficiently. You’ll be responsible for coordinating workloads, supporting engineers, managing customer requirements and keeping the workshop/service function running to a high standard.

Daily responsibilities:

• Managing a team of field service engineers – allocating work, supporting them and dealing with performance/development.
• Planning and managing service schedules – making sure planned maintenance, servicing and inspections happen when they're supposed to.
• Managing breakdowns and call‑outs – getting the right engineer to the customer quickly and minimising equipment downtime.
• Customer management – being the main service contact for customers and making sure issues are dealt with professionally.
• Technical oversight – you don't necessarily do the engineering yourself, but you need enough technical knowledge to understand forklift/material-handling problems and support engineers.
• Parts and repair coordination – ensuring engineers have the parts and resources needed to complete jobs.
• Commercial/service administration – keeping an eye on service costs, jobs, productivity and the profitability of the service department.
• Health & safety/compliance – making sure engineers and equipment are being maintained appropriately.
• Working with sales and other departments – particularly around customer accounts, equipment requirements and contracts.

Experience you will need:

• You must come from one of the following backgrounds: Forklift / materials handling, Plant hire, Agricultural machinery, HGV, Access platforms / MEWPs
• Strong leadership, technical expertise and customer focus, with responsibility for overseeing engineers and managing service schedules.
• Experience managing field based engineers

Package:

• Salary: £40,000 - £45,000
• Hours: Monday–Friday, 8:00am–4:30pm
• Company van and Fuel card
• 25 days holiday plus bank holidays
• Tablet, phone & laptop