Field Service Engineer

SER Limited; Croydon; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Company van + fuel card

Overtime opportunities

Pension scheme

20+ days holiday

Job summary

SER Limited in Croydon is seeking a Field Service Engineer to service forklifts and materials handling equipment across South London and surrounding counties. You will diagnose faults, carry out repairs, and commission equipment at customer sites, with a strong focus on safety, reliability and customer service.

This role offers early starts, a structured overtime scheme, a company vehicle, and ongoing training within a long-established, family-owned business.

Qualifications

• Experience in engineering mechanical or similar technical role.
• Strong fault-finding and problem-solving abilities.
• Experience in materials handling or forklift environments is desirable.

Responsibilities

• Carry out servicing, preventative maintenance and inspections on forklifts and materials handling equipment.
• Diagnose and repair mechanical, hydraulic and electrical faults.
• Carry out repairs and replacement of faulty components safely and efficiently.
• Commission equipment at customer sites and ensure compliance documentation.

Skills

Mechanical aptitude

Fault finding

Customer communication

Independence & workload management

Full UK driving licence

Education

NVQ/City & Guilds or equivalent engineering qualification

Tools

Electrical diagnostics

Hydraulic diagnostics

Job description

Field Service Engineer

Forklift & Materials Handling

Location: Croydon / South London / London NW / Surrounding Home Counties

Salary: £50,(Apply online only) DOE + Overtime + Benefits

Hours

Full-Time – 47.5 paid hours per week

06:00am – 16:00pm, Monday–Friday

Additional overtime available, paid at 1.5x

About the Role

We are recruiting for a Field Service Engineer to join a well-established and growing specialist materials handling business.

In this role, you will be responsible for the servicing, maintenance, inspection, repair and commissioning of forklifts and other materials handling equipment at customer sites across South London, London NW and the surrounding Home Counties.

You will play a key role in keeping customers' operations moving, diagnosing faults, carrying out repairs and ensuring equipment is operating safely and reliably.

This is a field-based, customer-facing position offering a high level of variety and autonomy, with the opportunity to develop your technical skills within a long-established, family-owned business.

Key Responsibilities

• Carry out planned servicing, preventative maintenance and inspections on forklifts and materials handling equipment
• Diagnose and repair mechanical, hydraulic and electrical faults
• Carry out repairs and replacement of faulty components safely and efficiently
• Commission materials handling equipment at customer sites
• Identify repair requirements and minimise customer downtime wherever possible
• Request parts accurately using a tablet and keep the Service Team updated on any follow-up work required
• Complete service reports, inspection records and relevant compliance documentation
• Work closely with the Service Manager and Service Coordinator to manage scheduled work, priorities and call-outs
• Build and maintain strong customer relationships through professional and reliable service
• Ensure all work is carried out in line with Health & Safety, quality and customer site requirements
• Maintain and develop your technical knowledge through training and ongoing development

About You

• Experience working in an engineering, mechanical or similar technical role
• Strong mechanical aptitude with good fault-finding and problem-solving skills
• Experience in materials handling, forklift, plant, agricultural, automotive or a similar engineering environment is highly desirable
• Electrical and/or hydraulic diagnostic experience would be advantageous
• Good communication skills with the ability to deal professionally with customers
• Able to work independently and manage your own workload effectively
• Reliable, flexible and willing to go the extra mile to support customers when required
• Good attention to detail with the ability to complete accurate reports and documentation
• Full UK driving licence
• NVQ, City & Guilds or equivalent engineering qualification would be advantageous, although relevant practical experience will also be considered

What's on Offer

• Salary up to £50,(Apply online only) depending on experience
• Overtime paid at 1.5x
• Company van + fuel card
• 24 days holiday + 8 statutory days
• Pension scheme
• Full PPE and workwear provided
• Ongoing training and development opportunities
• Clear opportunities for career progression
• Company summer and winter social events

Why Join?

Join a well-established, family-owned business with over 50 years of experience in the forklift and materials handling sector.

With a strong reputation for customer service and technical expertise, the business is continuing to grow and invest in its people. You'll be joining a supportive team where development and progression are encouraged, with the opportunity to build a long-term career within the materials handling industry.

If you're an experienced engineer looking for a stable field-based role with good overtime opportunities, a company vehicle and genuine career development, we'd love to hear from you.