Service Manager - Events and Monitoring

TN United Kingdom; Farnborough; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading company in the Aerospace, Defence, and Security sector is seeking a Service Manager for Events and Monitoring in Farnborough. The role involves managing services, ensuring client satisfaction, and leading teams to drive continuous improvement. Ideal candidates will have an IT services background and ITIL4 certification, with a focus on strategic growth and operational excellence.

Benefits

£5400 Car Allowance

25 days annual leave

Private Medical Insurance

Life Assurance

Pension

3% flexible benefits fund

Qualifications

• Understanding of service delivery models.
• Self-driven and enthusiastic.
• Accountability for delivering quality service.

Responsibilities

• Manage services to drive business growth.
• Implement performance indicators for service delivery.
• Ensure compliance with security standards.

Skills

Service delivery models

Time management

Partner management

Communication skills

IT services background

Education

ITIL4 Foundation

Job description

The job description is quite comprehensive but can be improved in terms of formatting and clarity. Here's a refined version:

Service Manager - Events and Monitoring, Farnborough

Client: Shared Services Connected Ltd

Location: Farnborough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f5da878e1f97

Job Views: 2

Posted: 23.05.2025

Expiry Date: 07.07.2025

Job Description

What you will be doing:

• Support strategic revenue growth by managing services, showcasing Sopra Steria’s offerings to drive business growth and improve client satisfaction.
• Ensure new/transitioning services are fit for purpose with minimal impact.
• Define and agree on service scope with clients.
• Implement performance indicators to monitor service delivery against SLAs and demonstrate efficiency.
• Ensure services meet contractual requirements and take corrective actions when needed.
• Drive continuous improvement, reduce costs, and enhance productivity.
• Manage partners and suppliers, and mitigate risks.
• Ensure compliance with security standards.
• Champion industry-standard methods, foster skill development within the team, and provide effective leadership and performance management.

What you will bring:

• Understanding of service delivery models.
• Self-driven, enthusiastic about making a difference.
• Effective time management and ability to chair CAB meetings.
• Accountability and ownership for delivering quality service.
• Partner management and communication skills.
• IT services background.
• Professional SM qualification such as ITIL4 (foundation).

It would be great if you had:

• Professional SM qualification such as ITIL4 (at specialist level or above).
• Customer Experience Management (CXM & XLAs).
• Knowledge of Agile ways of working.

If you are interested in this role but unsure if your skills and experience match exactly, please apply. We'd love to hear from you!

Employment Details: Full-time, Permanent
Location: Farnborough and Newbury – on-site 5 days a week
Security Clearance Level: Holding live SC clearance, eligible for DV clearance
Internal Recruiter: Lee
Salary: up to £65,000 base
Benefits: £5400 Car Allowance, 25 days annual leave (with option to buy extra days), Private Medical Insurance, Life Assurance, Pension, and 3% (of basic salary) flexible benefits fund.

Although advertised as full-time, we support flexible working arrangements to promote work/life balance, increase motivation, reduce stress, and improve performance. If you need flexible working, please apply and discuss options with us.

About Us:

Sopra Steria’s Aerospace, Defence, and Security division designs, develops, and deploys digital solutions for Central Government clients. Our work impacts national security, and we operate in a unique environment with opportunities for professional development, mentoring, and knowledge sharing. We foster a culture where employees feel valued and supported, delivering outstanding customer satisfaction in complex safety- and security-critical markets.