Service Manager: Cqc Registered

Leading Lives Ltd; Lowestoft; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Employee-owned

Pension up to 8%

Employee Assistance Programme

Cycle to Work

Discounts

Learning & development

Career progression

Job summary

Leading Lives is recruiting a Service Manager for John Turner House in Lowestoft. The role leads a team including a Team Manager and Support Workers to deliver outstanding, person-centred care for people with learning disabilities and complex needs.

The post oversees compliance, performance and continuous improvement with a newly implemented Care Management system. You will drive high standards, work closely with families and professionals and ensure safe, effective services that empower

Qualifications

• Level 5 qualification in Health & Social Care
• Experience leading teams within a social care setting
• Knowledge of CQC regulations and safeguarding processes
• Experience supporting people with learning disabilities
• Excellent communication, organisational and problem-solving skills
• Leads with confidence, compassion and person-centred support

Responsibilities

• Leading and inspiring a team with a Team Manager and Support Workers
• Ensuring delivery of high-quality, person-centred support
• Maintaining compliance with CQC regulations and organisational standards
• Managing service performance, audits, safeguarding and health & safety
• Overseeing staffing, rotas and resource management
• Building positive relationships with families, professionals and external partners
• Driving continuous improvement and supporting team development
• Embedding the recently implemented Care Management system

Skills

Managing Teams

Quality Management

Leadership

Support for learning disabilities

Education

Level 5 Health & Social Care qualification

Job description

Service Manager – John Turner House

Lowestoft, Suffolk 37 hours per week Permanent Salary: from £35,000 per annum Employee-Owned Organisation

Lead with Purpose. Make a Difference Every Day.

Are you an experienced social care leader looking for your next challenge? We're looking for a passionate and motivated Service Manager to lead John Turner House, ensuring the delivery of outstanding, person-centred support for people with learning disabilities, complex needs and a valuable break for their family carers.

At Leading Lives, we're an employee-owned, not-for-profit social enterprise where our people are empowered to make a difference and every customer is at the heart of what we do.

This is an exciting opportunity to lead a dedicated team, who have been through a period of change, to drive high standards of care and support people to live fulfilling, independent lives.

About The Role

As Service Manager, you will provide strong leadership and oversight of the day-to-day operation of the service, ensuring it remains safe, effective and focused on achieving positive outcomes for the people we support.

You’ll be responsible for:

• Leading and inspiring a team with a Team Manager and Support Workers
• Ensuring the delivery of high-quality, person-centred support
• Maintaining compliance with CQC regulations and organisational standards
• Managing service performance, audits, safeguarding and health & safety
• Overseeing staffing, rotas and resource management
• Building positive relationships with families, professionals and external partners
• Driving continuous improvement and supporting the development of your team
• Embed a recently implemented Care Management system

Why Join Leading Lives?

• Employee-owned organisation
• Award-winning learning and development opportunities
• Up to 8% employer pension contribution
• Employee Assistance Programme and wellbeing support
• Cycle to Work scheme
• Retail and lifestyle discounts
• Opportunities for career progression and professional development
• A rewarding role where you can have a lasting impact on people's lives

About You

We're looking for someone who:

• Holds a Level 5 qualification in Health & Social Care
• Has experience leading teams within a social care setting
• Understands CQC regulations, safeguarding and quality assurance processes
• Has experience supporting people with learning disabilities
• Demonstrates excellent communication, organisational and problem-solving skills
• Leads with confidence, compassion and a commitment to person-centred support

Your Journey With Us

We'll provide a comprehensive induction and ongoing support from our experienced leadership team, helping you succeed in the role and continue developing your career.

Employment is subject to an enhanced DBS check and safer recruitment requirements.

Join Leading Lives and help create opportunities, independence and great outcomes for the people we support at John Turner House.

Required Criteria

• Must be an experienced social care leader.
• Must have experience in delivering person-centred support.
• Must have experience supporting people with learning disabilities.
• Must have experience supporting people with complex needs.
• Must have knowledge and experience of CQC regulations and standards, specifically in managing a CQC registered service.
• Must be able to drive high standards of care.

Desired Criteria

• Demonstrated passion and motivation for social care leadership.
• Experience in leading teams through periods of change.

Skills Needed

Managing Teams, Quality Management, Leadership, Ability to support clients with learning disabilities and/or complex needs

About The Company

Leading Lives is proud to be an employee-owned co-operative and social enterprise, meaning we're driven by purpose, not profit. Every decision we make focuses on creating positive outcomes for the people we support, our colleagues and communities.

Being employee-owned means colleagues have a genuine voice in how Leading Lives develops. Once eligible, employees can become members, contributing to key decisions, taking part in voting and helping shape the organisation's future. We believe the people delivering support every day are best placed to influence how we grow.

Our co-operative approach creates a culture built on collaboration, openness and shared responsibility. We encourage colleagues to bring ideas, challenge how things are done and contribute to improving our services. Everyone is empowered to make a difference, whatever their role.

By combining sustainability with social purpose, we create meaningful careers where people can grow, contribute and make a lasting impact. When you join Leading Lives, you become part of an organisation that exists to help people lead the life they choose while giving employees a real stake in its success

Company Culture

At Leading Lives, people are at the heart of everything we do. Our purpose is simple: to support people with social care needs to lead the life they choose. This purpose shapes our culture, guides our decisions and inspires how we work together every day.

Leading Lives is built around four key pillars: People, Impact, Quality and Sustainability. These pillars help us create positive outcomes for the people we support while ensuring we continue to grow as an organisation. People is about valuing relationships, promoting dignity and respect, and helping others achieve their goals. Impact focuses on making a difference, embracing innovation and finding better ways to support individuals and communities. Quality drives our commitment to delivering safe, person-centred services and continually improving what we do. Sustainability ensures we use resources responsibly and build resilient services for the future.

As an employee-owned organisation, we believe everyone has a voice. We encourage colleagues to contribute ideas and help shape the future of Leading Lives. We know the best services are delivered by engaged people who feel valued and listened to.

Our values are equally important. We believe that we grow ourselves to grow others, investing in learning, development and progression. We embrace flexibility, adapting to changing needs and supporting colleagues to find solutions. Above all, we are committed to promoting independence, choice, opportunity and inclusion in everything we do.

When you join Leading Lives, you become part of a supportive community where collaboration, improvement and making a difference are part of everyday life

Company Benefits

Benefits offered by Leading Lives

• Holiday entitlement that works for you - Our holiday package increases with service, and you have the opportunity to purchase additional hours
• Peace of mind should you fall ill - We offer occupational sick pay as well as statutory sick pay. We also have an Employee Assistance Programme
• We pay generous sleep-in rates - Sleep-in shifts are available for some of our support worker or team leader roles. The pay rate for these are £65 per shift
• Award-winning, in-house training - Our award-winning, bespoke, in-house training, will ensure you are confident and effective in your role
• Travel benefits for you & the planet - We provide a generous mileage rate of 45p per mile, and a cycle purchase scheme to help you go green!
• Owned and run by our employees - We’re employee-owned & not-for-profit. Surpluses are re-invested into our community.
• We offer a welcome aboard bonus - You could qualify for a welcome aboard bonus worth of £250

Vacation, Paid time off, Paid sick days, Flexible schedule, Employee development programs, Sabbatical leave, Casual dress, Free parking, Cycle to work, Referral bonus, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Hybrid Working, Culture of recognition, Progression opportunities, Bereavement leave, Long service awards, Service recognition increases to annual leave, Staff celebration events

Salary

£18.55 per hour