Service Manager

Leading Lives; Sudbury CP; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Training & development

Employee-owned organisation

Pension contribution (8%)

Health & wellbeing support

Cycle to Work scheme

Job summary

Leading Lives in Sudbury is looking for a committed Service Manager to lead our Supported Living service. You will provide strong, consistent leadership, support the team, and ensure high-quality, person-centred care for the people we support.

Join Leading Lives, a not-for-profit, employee-owned social enterprise where staff are empowered and customers are at the heart of everything we do. This is a rewarding leadership role focused on maintaining service quality and operations.

Qualifications

• Level 5 qualification in Social Care (or working towards).
• Experience leading teams in a social care setting.
• Strong organisational, communication and problem-solving skills.
• Experience supporting people with learning disabilities.
• A calm, confident and person-centred leadership style.

Responsibilities

• Lead day-to-day running of the service and ensure it operates safely and effectively.
• Support, develop and guide Team Supervisors and Support Workers.
• Uphold high quality standards, regulatory requirements and internal processes.
• Manage rotas, audits, safeguarding and health & safety.
• Build and maintain positive relationships with families, professionals and partners.
• Provide clear, visible leadership that supports staff confidence, stability and continuous improvement.

Skills

Leadership

Team development

Regulatory compliance

Safeguarding

Communication

Education

Level 5 qualification in Social Care

Job description

We're looking for a committed and confident Service Manager to lead our Supported Living service in Sudbury. This is a key role focused on providing strong, consistent leadership, supporting the team and ensuring high-quality, person-centred care for the people we support.
Join Leading Lives, a not-for-profit, employee-owned social enterprise where staff are empowered and customers are at the heart of everything we do.

The Role

As a Service Manager, your focus will be on:

• Leading the day-to-day running of the service and ensuring it operates safely and effectively
• Supporting, developing and guiding Team Supervisors and Support Workers
• Upholding high quality standards, regulatory requirements and internal processes
• Managing operational responsibilities including rotas, audits, safeguarding and health & safety
• Building and maintaining positive relationships with families, professionals and partners
• Providing clear, visible leadership that supports staff confidence, stability and continuous improvement

About the role

Why Join Us?

• Award-winning training & development opportunities
• Become part of our employee-owned organisation
• Up to 8% employer pension contribution
• Health & wellbeing support, including an Employee Assistance Programme
• Cycle to Work scheme, retail discounts and more

• A rewarding leadership role where you can make a real difference, Maintain Service Quality & Operations
• Oversee audits, incident reporting and quality monitoring
• Ensure compliance with safeguarding, CQC requirements, GDPR and health & safety standards
• Manage service budgets and maintain accurate reporting
• Provide Supportive Leadership
• Offer clear guidance, coaching and support to Team Supervisors and staff
• Carry out supervisions, appraisals and return-to-work meetings
• Foster strong communication and a positive, inclusive team culture
• Ensure Stability & Development
• Maintain effective systems and service approaches
• Manage referrals and support appropriate occupancy levels
• Work closely with families, carers and external professionals to promote customer wellbeing

What You'll Need

• Level 5 qualification in Social Care (or working towards)
• Experience leading teams in a social care setting
• Strong organisational, communication and problem-solving skills
• Experience supporting people with learning disabilities
• A calm, confident and person-centred leadership style

Your Journey With Us

You'll receive a structured induction and ongoing support from the wider management team to help you succeed and develop in the role.

Employment is subject to enhanced DBS and safer recruitment checks.

Leading Lives is an employee-owned social care organisation supporting people across Suffolk to live independent, fulfilling lives. We provide person-centred support that promotes choice, dignity and opportunity, while creating a positive and inclusive workplace for our colleagues. Whether you're starting your career in care or looking to progress, you'll be part of a supportive team that values your ideas, invests in your development and empowers you to make a real difference every day.