Complex Care Case Manager

Leaders in Care; Whitestake; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Bonus

On-Call payments

Pension

Birthday off

25 days annual leave

Employee Assistance Programme

Training & progression

Job summary

Leaders in Care is recruiting a Complex Care Case Manager for West Lancashire. You will oversee high-quality home-based care packages, coordinate assessments, plans and risk reviews, and lead care teams to deliver tailored support.

You’ll build strong client and family relationships while ensuring safeguarding and CQC compliance. The role is Monday–Friday, full-time, with a salary up to £35,000 plus bonus and on-call payments, plus 25 days leave and pension.

Qualifications

• Experience coordinating or managing complex care packages.
• Knowledge of neurological conditions, physical disabilities or long-term complex healthcare needs.
• Experience supervising and supporting care teams.
• Good understanding of CQC regulations and safeguarding.
• Strong organisational, communication and leadership skills.
• Full UK driving licence and access to your own vehicle.

Responsibilities

• Managing a caseload of community-based complex care packages.
• Completing care assessments, care plans and risk assessments.
• Coordinating and mobilising new care packages.
• Leading, supervising and developing community care teams.
• Building strong relationships with clients, families and healthcare professionals.
• Ensuring compliance with CQC standards and safeguarding requirements.
• Monitoring care quality and driving continuous improvement.

Skills

Care coordination

Complex care packages

Leadership

Communication

Organisation

Job description

Complex Care Case Manager - West Lancashire

Up to £35,000 + Bonus + On-Call Payments | Monday-Friday | Full Time | Permanent

Are you an experienced Complex Care Coordinator, Care Manager or Field Care Supervisor looking to take the next step in your career?

We're recruiting for a Complex Care Case Manager to join an established specialist care provider, overseeing community-based care packages across West Lancashire.

This is a fantastic opportunity to take ownership of your own caseload, build strong relationships with clients and families, and lead dedicated care teams delivering high-quality, personalised support in people's own homes.

What's in it for you?

• Salary up to £35,000 per annum


• Performance-related bonus


• Additional payments for on-call duties


• Monday-Friday working pattern


• 25 days annual leave plus bank holidays


• Your birthday off every year


• Company pension scheme


• Employee Assistance Programme


• Ongoing training and career progression


• Supportive, experienced management team

Your Role

As a Complex Care Case Manager, you'll oversee the delivery of high-quality care packages for individuals with complex healthcare needs across West Lancashire.

Your responsibilities will include:

• Managing a caseload of community-based complex care packages


• Completing care assessments, care plans and risk assessments


• Coordinating and mobilising new care packages


• Leading, supervising and developing community care teams


• Building strong relationships with clients, families and healthcare professionals


• Ensuring compliance with CQC standards and safeguarding requirements


• Monitoring care quality and driving continuous improvement

About You

I'm keen to hear from experienced Care Managers, Complex Care Coordinators, Case Managers and Field Care Supervisors who are confident managing care packages in the community.

You’ll ideally have:

• Experience coordinating or managing complex care packages


• Knowledge of neurological conditions, physical disabilities or long-term complex healthcare needs


• Experience supervising and supporting care teams


• Good understanding of CQC regulations and safeguarding


• Strong organisational, communication and leadership skills


• Full UK driving licence and access to your own vehicle

Ready for Your Next Move?

If you're looking for a role offering greater autonomy, career progression and the opportunity to make a genuine difference, I'd love to hear from you.

REF: LICSF