Service Manager

Toomey-Motor-Group; Southend-on-Sea; On-site; GBP 60,000 - 70,000; Full time

Job summary

Toomey-Motor-Group in Basildon, Essex is seeking an Experience Service Manager to lead the service team. You will ensure vehicles are repaired and serviced to manufacturer standards, while maintaining excellent customer care and efficient workshop operations.

Applicants should have at least 2 years of automotive experience, a passion for service, strong selling and analytical skills, and the ability to mentor technicians and manage workshop workflow effectively.

Qualifications

• Minimum 2 years Automotive experience.
• Passion for customer service and rapport with customers and staff.
• Ability to work in a fast-paced environment with responsibility.

Responsibilities

• Ensure all customer vehicles are repaired and serviced to standards within agreed time frames.
• Communicate with customers regarding repairs and any additional work.
• Maintain knowledge of product range and competitors.
• Provide guidance and training to team members to improve performance.
• Monitor completion of service/repair paperwork to ensure customer satisfaction.
• Allocate technicians to jobs according to skill set.
• Ensure vehicles are cleaned/valeted before handover within agreed times.

Skills

Customer service

Rapport building

Sales skills

Analytical skills

Administration

Diary management

Team motivation

Job description

Service House, West Mayne, Basildon, Essex, SS15 6RW United Kingdom

Are you an Experience Service Manager with the ambition to move on in your career with a long standing Essex Based Automotive Retailer

Are we the company you are looking for, do you have the desire to grow, be innovative, inspiring and mentoring in your new role?

If you are looking for a great career opportunity with the desire to progress within the company.

Salary expectations - OTE £65,000.00 depending on experience uncapped.

You will need a minimum of 2 years previous Automotive Experience.

To fulfil this role we require you to have the following criteria.

• To have previous experience in role & industry
• To have a passion for customer service and the ability to develop rapport and trust with customers and staff alike to resolve any conflicting situations calmly and reasonably
• To enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the overall team
• To have the ability to keep up-to-date with complex information, proven selling skills and good analytical and problem-solving skills
• To have excellent administration and organisational skills, with great diary management and ensuring updates are completed within agreed timeframes
• To have the skill and desire to succeed, ensuring your team is the best

Responsibilities

• To ensure all customer vehicles are fully repaired and serviced according to Toomey Motor Group and Manufacturer standards and within agreed time frames
• To communicate with the customer regarding the repairs and any additional work required, providing excellent customer service and duty of care
• To have thorough knowledge of the complete product range and have knowledge of our competitors
• To provide guidance and training to each team member to improve their performance and to ensure that all Technicians are doing their jobs effectively and confidently, collaborating as a team
• To monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring complete customer satisfaction
• To ensure the Technicians are allocated to jobs according to skill set
• To ensure customer vehicles are handled with care whilst the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to customer at agreed time frames

Salary expectations - OTE £65,000.00 depending on experience

Hours

Monday-Friday 8.00am -18.00pm

Weekends - Discussed on Interview

Please note - due to the volume of applications received - if you have not heard from us within a week of your application then unfortunately on this occasion you won't have been successful.