Service Manager

The Solution Automotive Limited

Warrington

On-site

GBP 37,500 - 57,500

Full time

14 days+

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Benefits offered by this job

Enhanced Annual Leave

Company Sick Pay

Career Development

Time and half for Overtime

Long Service Awards

Discounted Car Schemes

Discount and Saving Scheme

Staff Retention Rewards

Employee of the Month

Company Events and Gifts

Bonus & Commission

Pension Options

Free Flue Jabs and Eye Tests

Confidential Wellness Support

Free Tea and Coffee

Job summary

The Solution Automotive Limited in Warrington is seeking a Service Manager to lead a busy service department, ensure exceptional customer service, and drive continuous improvement. You will manage staff, monitor performance, and implement innovative processes to advance the business.

The role offers a competitive salary package with earnings potential and a Monday–Friday workweek with alternate Saturday mornings, supporting a customer-centric service culture.

Qualifications

Experience in a similar role within the motor trade is essential.
Ambitious, target-driven leader with a proven track record of exceeding targets.
Ability to train, coach and motivate the Service team to develop them to their full potential.
Customer-focused with an uncompromising attitude to delivering excellent customer service and maintaining a customer-centric culture within the Service team.
Outstanding interpersonal, organisational and communication skills.
A full and valid UK driving Licence.

Responsibilities

Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
Ensure regular contact with existing customers to meet service levels, resolve issues and identify further business opportunities.
Monitor department performance against budget and implement improvement plans.
Provide guidance, training and appraisals to the Service team to foster forward-thinking and potential.
Encourage staff to identify additional business opportunities through regular briefings and systems/incentives.
Recruit, select, train and develop staff as required.
Ensure dealer standards, systems and procedures are followed where commercially viable.

Skills

Motor trade experience

Leadership & team motivation

Coaching and training

Customer focus

Interpersonal & communication

Innovative thinking

UK driving licence

Job description

Service Manager - Warrington Automotive Business Our client, a fantastic, well established employer are now recruiting for a motivated Service Manager As an important member of the management team, you will be expected to run an efficient department, ensuring customer satisfaction at all times, motivating and training staff whilst improving processes and systems as well as driving the business forward.

Key Responsibilities

Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience
Ensure the business maintains regular contact with all existing customers ensuring service levels are being met, issues are being resolved and further business opportunities identified.
Monitor department performance against budget, identify any shortfall and implement plans to improve the performance.
Provide guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential.
Encourage all staff to recognise additional business opportunities through the use of regular briefings and the implementation of appropriate systems and incentives.
Recruit, select, train and develop staff as required.
Ensure dealer standards are met and systems and procedures are complied with, whenever commercially viable.

What we're looking for

Experience gained from a similar role within the Motor trade is essential.
An ambitious and target driven leader with a proven track record of exceeding targets.
The ability to train, coach and motivate the Service team to develop them to their full potential.
A customer focused individual with an uncompromising attitude to delivering excellent Customer service and maintain a customer centric culture within the Service team.
Outstanding interpersonal, organisational and communication skills
Innovative individual, willing to explore new methods of driving performance.
A full and valid UK driving Licence.

As a valued member of the management team you can expect to receive an excellent salary as well as a range of benefits including: