Service Manager

Lifeways; Ripon; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Leadership development programmes

Progression pathways

Wellbeing resources

Job summary

Lifeways is seeking a Service Manager to lead a Supported Living service in North Yorkshire. You will oversee delivery of person-centred support for working-age adults with complex needs, working closely with an Area Manager and Regional Director.

With a focus on leadership, coaching and development, you will drive high-performance culture and ensure safe, compliant operations while achieving positive outcomes for individuals in your care.

Qualifications

• Level 3 Health & Social Care qualification is required; Level 5 is desirable or working towards it.
• Strong operational and people management experience.
• Valid UK driving licence and willingness to travel locally.
• Passion for quality care and leading by example.

Responsibilities

• Lead and develop a team to deliver high-quality, person-centred support.
• Ensure the service operates safely, effectively and in line with regulatory requirements.
• Support individuals with complex needs to achieve positive outcomes and greater independence.
• Drive a positive team culture through coaching, training and development.
• Collaborate with senior leadership and external professionals to continuously improve service quality.

Skills

Operational management

People management

Leadership

Driver's licence

Education

Level 3 Health & Social Care qualification

Level 5 Health & Social Care qualification (desirable)

Job description

Location: Ripon, North Yorkshire
Division: Supported Living
We're looking for Service Manager who is passionate about making a real difference to the lives of people living with complex needs, while creating a positive, supportive, and high-performing culture for their team.
Based in North Yorkshire, you'll work closely with an experienced Area Manager and Regional Director to lead the delivery of outstanding care and support services for working-age adults with complex needs, including:

• Learning disabilities
• Physical disabilities
• Autism Spectrum Disorder (ASD)
• Behaviours that challenge

In this role, you will:

• Lead and develop a team to deliver high-quality, person-centred support.
• Ensure the service operates safely, effectively, and in line with regulatory requirements.
• Support individuals with complex needs to achieve positive outcomes and greater independence.
• Drive a positive team culture through coaching, training, and ongoing development.
• Work closely with senior leadership and external professionals to continuously improve service quality.

You'​ll lead with purpose, inspire your teams, and deliver the highest standards of care while shaping the future of services.

What You'll Bring

• A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it)
• Strong experience in operational and people management
• A valid UK driver's licence and willingness to travel locally
• A genuine passion for quality care — and the ability to lead by example

We're looking for individuals who embody empathy, courage, honesty, equality, and passion. If that sounds like you, we'd love to welcome you to the team.

Why Join Lifeways? When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do: Caring – Honest – One Team – Innovative – Courageous – Equal

You'll get:

• Enjoy financial wellbeing tools with Stream — real-time pay tracking, savings features, and instant access to earned pay when you need it.
• Leadership development programmes & progression pathways
• A supportive, inclusive workplace culture
• Matched contribution company pension scheme
• Wellbeing resources and mental health support
• Reward and Recognition Schemes
• Discounts on shopping, tech, travel, and more through CHOICE Rewards

At Lifeways, you're not just anyone. You're a leader who can make a difference every single day.

We're not working with agencies for this recruitment. Any CVs sent to Lifeways by recruitment agencies will be treated as a gift.
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