Service Manager

Lifeways Group; West Kirby; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Stream real-time pay

Leadership development programmes

Pension scheme

Wellbeing resources

Rewards and recognition

Job summary

Lifeways Group in Liverpool is seeking a Service Manager to lead a high-performing team delivering person-centred support for working-age adults with complex needs. You will work closely with the Area Manager and Regional Director to ensure safe, compliant, and high-quality services that empower individuals and enhance outcomes.

The role emphasizes coaching, development, and a culture of empathy, courage, and excellence, with travel locally and a UK driving licence required.

Qualifications

• A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it).
• Strong experience in operational and people management.
• A valid UK driver's licence and willingness to travel locally.
• A genuine passion for quality care and leading by example.

Responsibilities

• Lead and develop a team to deliver high-quality, person-centred support.
• Ensure the service operates safely, effectively, and in line with regulatory requirements.
• Support individuals with complex needs to achieve positive outcomes and greater independence.
• Drive a positive team culture through coaching, training and ongoing development.
• Work with senior leadership to continuously improve service quality.

Skills

Operational management

People management

Leadership

Education

Level 3 Health & Social Care

Level 5 Health & Social Care (desirable)

Job description

We're looking for an exceptional Service Manager who is passionate about making a real difference in people's lives while creating a positive, supportive, and high-performing culture for their team. Based in Liverpool, you'll work closely with an experienced Area Manager and Regional Director to lead the delivery of outstanding care and support services for working-age adults with complex needs, including: Learning disabilities, Physical disabilities, Autism Spectrum Disorder (ASD), Behaviours that challenge. This is an exciting opportunity for a compassionate and motivated leader who is committed to delivering person-centred support, achieving positive outcomes, and empowering both the people we support and the teams who support them.Top of Form Bottom of Form In this role, you will:

• Leading and developing a team to deliver high-quality, person-centred support.
• Ensuring the service operates safely, effectively, and in line with regulatory requirements.
• Supporting individuals with complex needs to achieve positive outcomes and greater independence.
• Driving a positive team culture through coaching, training, and ongoing development.
• Working closely with senior leadership and external professionals to continuously improve service quality.
• You'll lead with purpose, inspire your teams, and deliver the highest standards of care while shaping the future of services.
  
  A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it)
• Strong experience in operational and people management
• A valid UK driver's licence and willingness to travel locally
• A genuine passion for quality care - and the ability to lead by example
  
  At Lifeways, you're not just anyone. You're a leader who can make a difference every single day.
  
  We're looking for individuals who embody empathy, courage, honesty, equality, and passion. If that sounds like you, we'd love to welcome you to the team.
Why Join Lifeways? When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do: Caring - Honest - One Team - Innovative - Courageous - Equal You'll get:
• Enjoy financial wellbeing tools with Stream - real-time pay tracking, savings features, and instant access to earned pay when you need it.
• Leadership development programmes & progression pathways
• A supportive, inclusive workplace culture
• Matched contribution company pension scheme
• Wellbeing resources and mental health support
• Reward and Recognition Schemes
• Discounts on shopping, tech, travel, and more through CHOICE Rewards