Service Manager - North Tyneside

Lifeway’s Group; North East; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Leadership development

Pension scheme

Wellbeing support

Recognition programs

Financial wellbeing tools

CHOICE Rewards discounts

Job summary

Lifeways is seeking an experienced Service Manager to oversee our supported living services in North Tyneside, including Emery Court and Cleveland Road. You’ll lead with compassion, develop your team and ensure high-quality person-centred care for residents with diverse needs.

You’ll work with the Area Manager and Regional Director to drive improvements, build strong relationships with families and communities, and promote independence, dignity and safety in all services.

Qualifications

• Minimum Level 3 qualification in Health & Social Care; Level 5 desirable or working towards.
• Experience in operational and people management.
• Valid UK driving licence and willingness to travel locally.
• Passion for quality care and leading by example.

Responsibilities

• Support, inspire, and develop your team to deliver outstanding care and support.
• Oversee delivery of high-quality care for individuals with learning disabilities, autism, challenging behaviours, and physical disabilities.
• Drive service improvements and quality standards.
• Build strong relationships with teams, families, and communities.

Job description

We are looking for a Service Manager to cover our supported living services in North Tyneside. The role oversees Emery Court, a supported living flat scheme with 10 self-contained apartments and two onsite bungalows, and Cleveland Road, which currently supports three gentlemen, with an additional single-person service expected to join the portfolio in the near future.

You’ll have the support of our dedicated Area Manager and Regional Director, while still having the freedom to lead with your own style, focusing on achieving the best outcomes for the people we support and for your staff teams.

We’re Looking For An Experienced, Passionate Manager Who

• Leads with positivity, compassion, and confidence.
• Inspires their team to deliver outstanding, person-centred support.
• Drives quality, safety, and continuous improvement across all services.

Every day, you’ll make a difference — ensuring the people we support live with independence, dignity, and purpose in their own homes.

In This Role, You Will

• Support, inspire, and develop your team of support workers and team leaders to deliver outstanding care and support within this supported living flat scheme.
• You will oversee the delivery of high-quality care and support for individuals with learning disabilities, autism, challenging behaviours, and physical disabilities, each with their own unique and complex needs.
• Drive service improvements and quality standards
• Build strong relationships with your team, families, and communities

You’ll lead with purpose, inspire your teams, and deliver the highest standards of care while shaping the future of services.

What You’ll Bring

• A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it)
• Strong experience in operational and people management
• A valid UK driver’s licence and willingness to travel locally
• A genuine passion for quality care — and the ability to lead by example

We’re looking for individuals who embody empathy, courage, honesty, equality, and passion. If that sounds like you, we’d love to welcome you to the team.

Why Join Lifeways?

At Lifeways, you'll be part of one of the UK's leading providers of specialist support for people with learning disabilities, autism, mental health needs, brain injuries, and complex care needs.

We Offer

• Leadership development and career progression opportunities
• Matched company pension scheme
• Wellbeing and mental health support
• Recognition and reward programmes
• Access to Stream financial wellbeing tools
• Discounts on shopping, travel, technology, and more through CHOICE Rewards

Our values guide everything we do: Caring, Honest, One Team, Innovative, Courageous and Equal.

Join us and make a real difference every day, leading services that empower people to live with independence, dignity, and purpose.

At Lifeways, you’re not just anyone . You’re a leader who can make a difference every single day.