Senior Director Field Service (m/f/d)

MRL Consulting GmbH; Ireland; On-site; GBP 117,000 - 175,000; Full time

Job summary

MRL Consulting GmbH seeks a strategic leader to guide its Ireland-based Field Service Engineering and related operations. You will shape long-term strategies, mentor managers and engineers, and drive improvements that align with regional and global objectives.

Applicants should have extensive semiconductor industry leadership experience, strong change management skills, and a proven ability to manage international, matrixed teams with a customer-focused mindset.

Qualifications

• Bachelor's or Master's degree in Engineering, Physics, Electrical/Mechanical Engineering, or related technical discipline.
• Fluent English communication skills are essential.
• Extensive leadership experience in semiconductor environments and large engineering teams.

Responsibilities

• Provide strategic and operational leadership for the Field Service Engineering organization in Ireland.
• Lead, develop, and mentor a multi-layered engineering organization including managers, team leaders, and field service engineers.
• Define and execute long-term strategies to enhance service capabilities, organizational effectiveness, and performance.
• Drive organizational transformation, leadership development, succession planning and talent management initiatives.
• Establish a performance-driven culture built on accountability, collaboration, continuous improvement, and customer focus.
• Translate business objectives into clear operational priorities, measurable targets, and actionable execution plans.

Skills

Leadership experience

Strategic thinking

Stakeholder management

Data-driven

Communication

Problem solving

Education

Engineering degree

English fluency

Job description

Strategic Leadership & Organizational Development

• Provide strategic and operational leadership for the Field Service Engineering organization in Ireland, ensuring alignment with regional and global business objectives.
• Lead, develop, and mentor a multi-layered engineering organization, including engineering managers, team leaders, and field service engineers.
• Define and execute long-term strategies to enhance service capabilities, organizational effectiveness, and operational performance.
• Drive organizational transformation, leadership development, succession planning, and talent management initiatives.
• Establish a performance-driven culture built on accountability, collaboration, continuous improvement, and customer focus.
• Translate business objectives into clear operational priorities, measurable targets, and actionable execution plans.

Field Service Operations & Operational Excellence

• Oversee field service operations supporting the installation, maintenance, troubleshooting, and optimization of highly complex semiconductor manufacturing equipment.
• Ensure high levels of equipment availability, reliability, and performance across customer manufacturing sites.
• Drive continuous improvement in key service performance indicators, including equipment uptime, MTTR, MTBF, preventive maintenance effectiveness, and customer satisfaction.
• Optimize resource allocation, workforce planning, engineering productivity, and service delivery processes.
• Implement standardized operational processes, performance management systems, and best practices.
• Lead initiatives to improve service efficiency, cost effectiveness, and overall operational performance.
• Ensure compliance with all relevant environmental, health, and safety standards.

Customer Relationship & Stakeholder Management

• Act as a senior point of contact for key semiconductor manufacturing customers in Ireland.
• Build and maintain strong relationships with senior customer stakeholders, including fab operations, engineering, and manufacturing leadership.
• Ensure effective management of critical technical escalations and complex operational challenges.
• Work closely with customers to understand their operational priorities and translate these into effective service strategies.
• Collaborate with global engineering, product development, technical support, supply chain, and commercial teams to ensure seamless service delivery.
• Represent the Field Service organization in strategic customer reviews and global leadership discussions.

Performance Management & Business Improvement

• Establish and maintain robust performance management frameworks, including KPIs, operational dashboards, and regular business reviews.
• Analyze operational performance, identify improvement opportunities, and implement sustainable corrective actions.
• Drive data-driven decision-making and continuous improvement initiatives based on Lean, Six Sigma, and other operational excellence methodologies.
• Manage service budgets, operational costs, and resource investments while ensuring service quality and customer commitments.
• Support the introduction of new equipment platforms, technologies, and service models.
• Lead cross-functional initiatives aimed at improving equipment performance, service productivity, and organizational scalability.

Your Profile

Professional Experience

• Extensive leadership experience within the semiconductor equipment industry, ideally with a leading semiconductor equipment manufacturer or advanced technology equipment supplier.
• Proven track record in senior Field Service Engineering, Customer Engineering, Technical Service Operations, or related leadership roles.
• Significant experience leading large, technically sophisticated engineering organizations, ideally through multiple management layers.
• Strong understanding of semiconductor manufacturing environments, equipment lifecycle management, and customer fab operations.
• Demonstrated success in improving service performance, operational efficiency, and customer satisfaction.
• Experience driving organizational change, operational transformation, and continuous improvement initiatives.
• Proven ability to manage complex customer relationships and engage effectively with senior stakeholders.
• Experience operating within an international matrix organization.
• Strategic thinker with a strong operational mindset and the ability to translate strategy into execution.
• Experienced people leader with a proven ability to develop managers, build high-performing teams, and drive accountability.
• Strong analytical and problem-solving skills with a data-driven approach to performance management.
• Excellent communication, influencing, and stakeholder management capabilities.
• Customer-oriented mindset combined with commercial awareness and sound business judgment.
• Ability to operate effectively in a fast-paced, technically complex, and demanding environment.
• Strong decision-making skills and confidence in managing critical operational situations.

Education & Qualifications

• Bachelor's or Master's degree in Engineering, Physics, Electrical Engineering, Mechanical Engineering, or a related technical discipline.
• Additional qualifications in business management, leadership, or operational excellence are advantageous.
• Fluent English communication skills are essential.