Service Manager

SIS Ltd; London Borough of Lambeth; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Ongoing management training and devt.

Occupational sick pay

33 days annual leave + bank holidays

Excellent pension scheme

Job summary

Clyde House is a supported living service; as Service Manager you will oversee daily operations, ensuring high-quality, person-centred care and leading a team of Support Workers and Senior Support Workers. You will coordinate referrals and assessments with multidisciplinary teams to assure smooth transitions and tailored support planning.

You will ensure compliance with CQC standards and regulatory requirements, promote best practice, and uphold organisational values.

Qualifications

• Level 5 Diploma in Health and Social Care or higher or equivalent.
• Management qualification or willingness to work towards one.
• Experience supervising or managing in health and social care.

Responsibilities

• Oversee daily operation of the service ensuring high-quality, person-centred care.
• Coordinate new referrals and assessments with multidisciplinary teams and external professionals.
• Lead, motivate, and develop a team of Support Workers and Senior Support Workers with regular supervision.
• Ensure service compliance with Care Quality Commission (CQC) standards and regulatory requirements.
• Promote a positive team culture and ensure operations align with organisational policies.

Skills

Communication skills

Organisational skills

Leadership skills

Education

Level 5 Diploma in Health and Social Care

Management qualification

Job description

As Service Manager, you will oversee the daily operation of the service, ensuring that individuals receive high-quality, person-centred support tailored to their needs and aspirations.
You will coordinate new referrals and assessments, working closely with multidisciplinary teams and external professionals to ensure smooth transitions into the service and appropriate support planning.
You will lead, motivate, and develop a team of Support Workers and Senior Support Workers, providing clear guidance, regular supervision, and ongoing professional development.
A key part of the role will be ensuring the service meets all relevant regulatory requirements, maintains compliance with Care Quality Commission (CQC) standards, and consistently delivers safe, effective, and high-quality care.
You will also promote a positive team culture, encourage best practice, and ensure the service operates in line with organisational values, policies and procedures.

About the Service

Clyde House is a supported living accommodation in Stockport which supports the recovery of clients with complex mental health needs. This beautiful, Victorian building comprises of 12 rooms with shared facilities over 3 floors. It currently benefits from an extensive refurb.

Please note: This position is subject to an Enhanced DBS check, including a check against the relevant barred list where applicable.

We are looking for a confident and dedicated leader who can combine effective service management with a compassionate, person-centred approach.

The successful candidate will have:

• A Level 5 Diploma in Health and Social Care, or a higher or equivalent qualification.
• A management qualification, or a willingness to work towards one.
• Previous supervisory or management experience within the health and social care sector.
• Experience managing services supporting adults with complex needs or behaviours that may challenge.
• A strong understanding of person-centred care, mental health support, and recovery-focused practice.
• Knowledge of CQC requirements and the importance of maintaining high standards of care and regulatory compliance.
• Excellent communication, organisational, and leadership skills.

If you are a care professional who is passionate about mental health, committed to promoting independence, and ready to lead a dedicated team, we would love to hear from you. This is an opportunity to make a meaningful difference in the lives of the people we support while developing your own leadership skills within a rewarding and fulfilling role.

We recognise the importance of investing in our people and providing a supportive working environment.

What We Offer

• Ongoing management training and development opportunities.
• Occupational sick pay.
• Enhanced annual leave entitlement of 33 days, plus bank holidays.
• An excellent pension scheme.