Service Manager

SIS Care; Greater London; On-site; GBP 34,000 - 35,000; Full time

Benefits offered by this job

Management training

Occupational sick pay

33 days annual leave + bank holidays

Excellent pension scheme

Enhanced healthcare benefits

Death-in-service

DBS check funded

Refer-a-Friend bonus £350

Job summary

SIS Care is seeking a confident Service Manager to lead Clyde House, a supported living service in Stockport focused on adults with complex mental health needs. You will oversee daily operations, ensure person-centred support, and build a positive team culture.

The role requires Level 5 Diploma in Health & Social Care or equivalent, plus management experience and a commitment to regulatory compliance (CQC). You will manage referrals, supervise staff, and drive continuous improvement.

Qualifications

• Essential Level 5 Diploma or equivalent in Health and Social Care.
• Management qualification or willingness to work towards one.
• Experience supervising or managing in health and social care.
• Strong understanding of person-centred care and recovery-focused practice.
• Knowledge of CQC requirements and regulatory compliance.

Responsibilities

• Oversee daily operation of the service ensuring high-quality, person-centred support.
• Coordinate referrals and assessments with multidisciplinary teams.
• Lead and develop a team of Support Workers and Senior Support Workers.
• Ensure regulatory compliance with CQC standards and safe care.

Skills

Leadership

People management

Regulatory compliance

Care regulations

Communication skills

Organisation

Mental health understanding

Education

Level 5 Health & Social Care Diploma

Management qualification or willingness to work towards one

Job description

Service Manager – Supported Living (Mental Health)

Salary: £33,974 upto £35,089 per annum

Location: Stockport

Hours: 37.5 hours per week (flexibility required)

On-call duties: Required

Join Our Team

If you are a care professional who is passionate about mental health, committed to promoting independence, and ready to lead a dedicated team, we would love to hear from you. This is an opportunity to make a meaningful difference in the lives of the people we support while developing your own leadership skills within a rewarding and fulfilling role.

What We Offer

Our benefits include:

• Ongoing management training and development opportunities.
• Occupational sick pay.
• Enhanced annual leave entitlement of 33 days, plus bank holidays.
• An excellent pension scheme.
• Enhanced employee healthcare benefits.
• Death-in-service benefit.
• Enhanced DBS check funded by SIS (terms and conditions apply).
• £350 Refer-a-Friend bonus (terms and conditions apply).

What We're Looking For

We are looking for a confident and dedicated leader who can combine effective service management with a compassionate, person-centred approach.

• A Level 5 Diploma in Health and Social Care, or a higher or equivalent qualification.
• A management qualification, or a willingness to work towards one.
• Previous supervisory or management experience within the health and social care sector.
• Experience managing services supporting adults with complex needs or behaviours that may challenge.
• A strong understanding of person-centred care, mental health support, and recovery-focused practice.
• Knowledge of CQC requirements and the importance of maintaining high standards of care and regulatory compliance.
• Excellent communication, organisational, and leadership skills.

Key Responsibilities

• As Service Manager, you will oversee the daily operation of the service, ensuring that individuals receive high-quality, person-centred support tailored to their needs and aspirations.
• You will coordinate new referrals and assessments, working closely with multidisciplinary teams and external professionals to ensure smooth transitions into the service and appropriate support planning.
• You will lead, motivate, and develop a team of Support Workers and Senior Support Workers, providing clear guidance, regular supervision, and ongoing professional development.
• A key part of the role will be ensuring the service meets all relevant regulatory requirements, maintains compliance with Care Quality Commission (CQC) standards, and consistently delivers safe, effective, and high-quality care.
• You will also promote a positive team culture, encourage best practice, and ensure the service operates in line with organisational values, policies and procedures.

About the Service

Clyde House is a supported living accommodation in Stockport which supports the recovery of clients with complex mental health needs. This beautiful, Victorian building comprises of 12 rooms with shared facilities over 3 floors. It currently benefits from an extensive refurb.

Please note: This position is subject to an Enhanced DBS check, including a check against the relevant barred list where applicable.