Service Manager – Mental Health Lead

Prosperity Care and Wellbeing Ltd; Gloucester; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Induction & training

Vivup lifestyle savings

Free online counselling

Discounted gym membership

Free parking & flexible working

Enhanced DBS paid for by us

33 days holiday including bank holiday

Enhanced Sick pay

Job summary

Prosperity Care & Wellbeing Ltd in Gloucestershire is seeking a Service Manager – Mental Health Lead to oversee day-to-day delivery of our mental health supported living services. You will provide strong, compassionate leadership to ensure safe, therapeutic, and recovery-focused care for adults with complex needs.

Experience in mental health, risk management, and a trauma-informed approach is highly desirable. A full UK driving licence and willingness to work across locations are required.

Qualifications

• Experience supporting individuals with mental health conditions.
• Strong understanding of mental health recovery and risk.
• Experience with trauma-informed approaches.
• Risk assessments and care planning expertise.
• Leadership and staff development across multiple services.
• Knowledge of Mental Capacity Act, Mental Health Act, and CQC standards.
• Excellent communication and organizational skills.
• Full UK driving licence and able to work across locations.
• Experience with dual/complex diagnoses including learning disabilities and autism desirable.

Responsibilities

• Oversee day-to-day delivery of mental health supported living services.
• Provide compassionate leadership to ensure safe, therapeutic, recovery-focused services.
• Develop and implement person-centred, evidence-based care and risk management plans.
• Ensure full CQC compliance and liaise with families and external professionals.
• Promote effective communication and positive outcomes.

Skills

Mental health support

Leadership

Risk management

CQC standards

Communication

Trauma-informed

Driving licence

Job description

Service Manager – Mental Health Lead

Location: Gloucestershire
Contract:40 hours per week
Shift Patterns:Mon – Sun 40 hours per week – alternative weekends
On Call: 1st in line and 1 week out of 5
Pay rate:£37,008

Lead with Purpose. Thrive with Us.

Are you ready to make a genuine difference in people’s lives while advancing your career with an award-winning organisation?

At Prosperity Care & Wellbeing, we’re passionate about delivering outstanding, person-centred care to vulnerable adults with complex needs. Our work changes lives - and we’re proud to be recognised for it:

What will the Service Manager role look like for you?

As a Service Manager, you will oversee the day-to-day delivery of our mental health supported living services, supporting individuals with complex mental health needs, including dual diagnosis (drug and alcohol use), suicidal ideation, and behaviours that challenge. You will provide strong, compassionate leadership to ensure services are safe, therapeutic, and recovery focused.

You will support the development and implementation of person-centred, evidence-based care and risk management plans, ensuring full CQC compliance. Working closely with staff teams, families, and external professionals, you will promote effective communication and positive outcomes. Experience within mental health or dual-diagnosis services is highly desirable.

What we are looking for in a Service Manager

cliché – however we really are looking for people who care and that are truly committed to transforming lives, we believe the qualities of a great Leader is being empathetic, supportive, resilient, respectful, and courageous which is all the personal attributes you will need to succeed within this role.

Due to the nature of this role, you will need to have/be:

• Experience supporting individuals with mental health conditions
• Strong understanding of mental health recovery and risk
• Experience of working with a trauma informed approach.
• Risk management and care planning expertise, including developing risk assessments and support plans.
• Strong leadership and team development skills, capable of motivating and coaching staff across multiple services.
• Thorough knowledge of relevant legislation, including the Mental Capacity Act, Mental Health Act, and CQC standards.
• Excellent communication and organizational skills, building positive relationships with service users, families, and stakeholders while managing multiple priorities.
• Hold a full UK driving licence and able to work across locations as required.
• Experience of working with individuals with dual/complex diagnoses including learning disabilities and autism desirable not essential

What we offer?

As well as the job satisfaction we hope you will experience; you will receive a competitive rate of pay and have access to a wide range of rewards and benefits.

• A thorough induction and ongoing training
• Access to Vivup for lifestyle savings, cycle-to-work, electronics scheme, and more
• Free online counselling and GP services
• Discounted gym membership (The Gym, Gloucester Quays)
• Free parking and flexible working options
• Enhanced DBS check paid for by us
• 33 days holiday including bank holidays
• Enhanced Sick pay

Equal opportunities

As an equal opportunities’ employer, we encourage applications from diverse individuals. We believe that diverse talent makes us stronger – we’re an accessible place to work. We're driven by inclusivity and celebrate individuality.

We are committed to safeguarding and promoting the welfare of adults with care and support needs and expect all staff and volunteers to share this commitment. This post is subject to a DBS check.