Head of Complex Care

Leaders In Care; Rochdale; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Pension scheme

25 days’ annual leave + bank holidays

Birthday day off

HR support and professional growth

Job summary

Leaders in Care is recruiting a Service Manager / Registered Manager for a specialist complex care provider in the Merseyside and West Lancashire area. The role oversees clinical governance, safeguarding and service growth while leading multidisciplinary teams in people’s own homes.

You will drive quality, compliance and performance, maintaining relationships with commissioners and NHS partners, and ensuring budgets align with strategic objectives.

Qualifications

• Experience as Service/Registered Manager or senior operational leader in complex care or domiciliary care.
• Proven ability to manage complex care services with clinical interventions.
• Strong knowledge of CQC requirements and safeguarding obligations.
• Experience managing budgets, service performance and growth.

Responsibilities

• Lead nurses, case managers and care professionals.
• Oversee complex care packages and clinical interventions.
• Ensure safe, person-centred care with robust governance and safeguarding.
• Maintain compliance with CQC regulations and health and social care legislation.
• Manage budgets, service performance and commercial objectives.
• Build relationships with ICBs, commissioners and NHS partners.
• Support service growth through mobilisation and retention of packages.
• Foster a culture of accountability, development and quality.

Skills

Leadership

Clinical care

Budget management

CQC compliance

Stakeholder management

Travel willingness

Job description

Service Manager / Registered Manager – Complex Care

Location: Merseyside and West Lancashire
Salary: Up to £60,000 per annum plus performance-related bonus

Leaders in Care is recruiting a Service Manager / Registered Manager on behalf of a specialist complex care provider.

This role offers responsibility for the quality, compliance, operational performance and growth of complex care services supporting people in their own homes. You will lead multidisciplinary teams, hold CQC Registered Manager responsibility and have the autonomy to shape service delivery, supported by established central functions.

The role

Reporting to the Operations Director, your responsibilities will include:

• Leading and developing nurses, case managers and care professionals.
• Overseeing complex care packages involving clinical interventions.
• Ensuring safe, person-centred care through effective governance and safeguarding.
• Maintaining compliance with CQC regulations and relevant health and social care legislation.
• Managing budgets, service performance and commercial objectives.
• Building relationships with ICBs, commissioners, NHS partners and multidisciplinary teams.
• Supporting service growth through the mobilisation and retention of care packages.
• Developing a positive team culture focused on accountability, development and quality.

About you

To be considered, you will need:

• Experience as a Registered Manager, Service Manager or senior operational leader within complex care, community healthcare or domiciliary care.
• Proven experience managing complex care services involving clinical interventions.
• Experience leading multidisciplinary teams, including nurses and case managers.
• Strong knowledge of CQC requirements, safeguarding and health and social care legislation.
• Experience managing budgets, operational performance and service development.
• Strong communication and stakeholder relationship skills.
• A full UK driving licence and willingness to travel across Merseyside and West Lancashire.

Salary and benefits

• Salary up to £60,000 per annum.
• Performance-related bonus scheme.
• 25 days’ annual leave plus bank holidays.
• An additional day off for your birthday.
• Pension scheme.
• Employee Assistance Programme.
• Learning, development and career progression opportunities.
• Dedicated support from HR, recruitment, payroll, quality and IT teams.
• Digital care planning systems to support service delivery.