Complex Care Assistant

Routes Healthcare (North) Limited; Bury St Edmunds; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Routes Academy training

Clinical skills training

Referral incentives up to £250

Job summary

Routes Healthcare (North) Limited is recruiting for a complex care position to support clients with long-term conditions in their own homes. You'll work in a two-person team on double-up care packages, following detailed clinical care plans and recording care activities.

We provide extensive training, 24/7 on-call clinical support, and opportunities to develop specialist skills in complex care. A right to work in the UK and minimum UK care experience are required.

Qualifications

• The right to work in the UK without needing employer support.
• At least 6 months paid care experience in the UK, ideally with complex care experience.
• Reliable, compassionate, and committed to delivering excellent clinical care.
• Willingness to complete specialist training in complex care skills.
• NVQ Level 2 or 3 in Health and Social Care.

Responsibilities

• Provide specialist complex care to clients with long-term health conditions in their own homes.
• Work as part of a 2-person team on double-up care packages.
• Follow detailed care plans created by the clinical team.
• Maintain accurate care records and clinical documentation.
• Communicate effectively with clients, families, and the wider care team.

Job description

Pay Rate:£14.24 per hour (including holiday pay)

IMPORTANT:Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.

About Us

Routes Healthcare is a leading complex care provider - we are a care company, not an agency. We're real people who put individual healthcare needs first. We support people in their own homes (not in care homes), providing specialist 1-2-1 care for clients with complex health needs.

About the Role

This is a complex care position- you'll be providing dedicated, specialist care to clients with long-term complex health conditions in their own homes.

What You'll Be Doing:

Specialist Complex Care:

• Supporting client with life altering spinal cord injury
• Managing complex medication regimens and clinical observations
• Providing personal care with dignity and respect for clients with physical disabilities
• Supporting clients with nutritional management
• Monitoring and responding to changes in client condition
• Working closely with healthcare professionals and families

Your Role:

• Working as part of a 2-person team on double-up care packages
• Following detailed care plans created by our clinical team
• Maintaining accurate care records and clinical documentation
• Communicating effectively with clients, families, and the wider care team

We provide complex care across Bury and the surrounding areas - speak to our recruitment team to discuss packages available.

What Makes Complex Care Different:

• Complex physical disabilities requiring moving and handling expertise
• Supporting individual to remain socially active
• To enable individuals to live a desirable lifestyle with support
• To assist individuals with complex clinical requirements achieve specific goals and outcomes

All focused on supporting each individual's lifestyle and wellbeing while managing their clinical needs safely and effectively.

We are committed to making lives better 24 hours a day, 7 days a week - not only for the people we support but their loved ones and family members too.

Shift Patterns & Hours

Complex care packages typically include:

• Consistent shift patterns with the same client(s)
• Range of shifts available Monday to Sunday (weekend availability required)
• Day shifts or night shifts available
• Shifts typically 8-12 hours depending on package
• Shifts allocated based on business needs and your availability
• Once committed to a shift, we need you to complete the full shift reliably

Speak to the recruitment team to hear about our current packages and shift patterns.

What We Offer

• Routes Academy programme with specialist complex care training
• Clinical skills training including tracheostomy, ventilation, PEG feeding
• Ongoing training and progression opportunities into senior complex care roles

Support:

• Dedicated clinical on-call team available 24/7
• Regular clinical supervision and competency assessments
• Wellbeing and mental health support
• We don't use agency staff - you'll work alongside employed Routes care workers only

Rewards:

• £14.24 per hour (includes holiday pay)
• Staff referral scheme with generous incentives (up to £250 per referral)
• Enhanced rates for specialist skills and night shifts

What You Need

• The right to work in the UK without needing employer support
• At least 6 months paid care experience in the UK, ideally with complex care experience
• Reliable, compassionate, and committed to delivering excellent clinical care
• Willingness to complete specialist training in complex care skills
• NVQ Level 2 or 3 in Health and Social Care

(We provide comprehensive training in complex care skills for candidates with the right attitude and care experience)

Ready to Make a Difference?

If you're passionate about providing specialist care to people with complex needs in their own homes, and want to develop your clinical skills with full training and support, we'd love to hear from you.

Routes Healthcare is committed to making lives better through exceptional complex care services.