Service Manager

Career Choices Dewis Gyrfa Ltd; Coalville; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Company car

28 days holiday

Pension

Training programmes

Employee discounts

Wellbeing support

Job summary

Career Choices Dewis Gyrfa Ltd is recruiting for a Service Manager position in Warrington, Cheshire. The role focuses on leading a busy service department within an automotive dealership group, driving customer satisfaction and operational excellence.

The successful candidate will manage a team of service advisors, technicians, and parts staff, ensuring profitability through effective cost control and adherence to manufacturer standards.

Qualifications

• Proven experience as a Service Manager or in a senior leadership role within an automotive service environment.
• Strong technical knowledge of vehicle servicing and repair processes.
• Excellent communication and customer service skills.
• Ability to lead, motivate, and drive team performance.
• Minimum of two years' experience within the motor trade sector.
• Valid UK driving licence and right to work in the UK.

Responsibilities

• Oversee the daily operations of the service department to ensure efficiency, customer satisfaction, and profitability.
• Lead, motivate, and develop a team of service advisors, technicians, and parts advisors.
• Achieve and exceed service department targets related to customer retention and quality standards.
• Ensure accurate job costing, invoicing, and parts control to maintain profit margins.
• Build and maintain strong relationships with customers and brand partners.
• Manage departmental budgets and control costs effectively.
• Ensure compliance with manufacturer standards and procedures.

Skills

Leadership

Team management

Customer service

Communication

Cost control

Job description

We are currently recruiting on behalf of our client for the position of Service Manager in Warrington, Cheshire.

This is an excellent opportunity for an experienced motor trade professional seeking to advance their career within a reputable automotive dealership group.

The Service Manager role offers leadership responsibilities and the chance to oversee a busy service department, with a focus on customer satisfaction and operational excellence.

Benefits

• Competitive basic salary of up to £35,000 per annum
• Realistic on-target earnings exceeding £50,000, including performance-based bonuses
• Company car provision - 28 days holiday inclusive of bank holidays
• Company pension scheme
• Ongoing manufacturer and brand-specific training programmes
• Employee discounts and wellbeing support

Duties of the Service Manager

• Oversee the daily operations of the service department to ensure efficiency, customer satisfaction, and profitability
• Lead, motivate, and develop a team of service advisors, technicians, and parts advisors
• Achieve and exceed service department targets related to customer retention and quality standards
• Ensure accurate job costing, invoicing, and parts control to maintain profit margins
• Build and maintain strong relationships with customers and brand partners
• Manage departmental budgets and control costs effectively
• Ensure compliance with manufacturer standards and procedures

Requirements

• Proven experience as a Service Manager or in a senior leadership role within an automotive service environment
• Strong technical knowledge of vehicle servicing and repair processes
• Excellent communication and customer service skills
• Ability to lead, motivate, and drive team performance
• Minimum of two years' experience within the motor trade sector
• Valid UK driving licence and right to work in the UK

This role is ideal for individuals with leadership capability and a desire to progress within the automotive industry.