Service Manager

Metropolitan Thames Valley; City Of London; On-site; GBP 52,000 - 68,000; Full time

Job summary

Metropolitan Thames Valley Housing (MTVH) is seeking an experienced Service Manager to lead its Women’s Complex Needs Service on a maternity cover basis. The role oversees specialist supported housing across London, driving trauma-informed, strengths-based support while managing budgets, safeguarding, and regulatory compliance.

The post is in Streatham, London, with an on-call rota and DBS checks required. You will lead a team of professionals, build strong stakeholder relationships, and ensure

Qualifications

• Experience managing supported housing, homelessness, housing-related support, or complex needs services.
• Strong knowledge of trauma-informed and strengths-based approaches.
• Experience supporting vulnerable adults with complex and multiple needs.
• Excellent people management and performance management skills.
• Experience managing budgets, performance targets and service delivery.
• Knowledge of safeguarding legislation and health and safety requirements.
• Strong communication, relationship-building and stakeholder management skills.
• Ability to work flexibly and participate in an out-of-hours on-call rota.

Responsibilities

• Lead and develop a team of support professionals, creating a positive and high-performing culture.
• Deliver and continuously improve a trauma-informed, psychologically informed and strengths-based service.
• Manage service performance, risks, budgets, and resources effectively.
• Build strong relationships with local authorities, commissioners, community partners and external stakeholders.
• Ensure customers are actively involved in shaping the services they receive.
• Drive service quality, customer satisfaction and continuous improvement.
• Promote MTVH's values while maintaining compliance with contractual, safeguarding and regulatory requirements.

Skills

People management

Budget management

Trauma-informed

Stakeholder management

Communication

Team leadership

Job description

Location: Streatham, London

Contract: 4 Months Fixed-Term Contract until 31/03/2027 (Maternity Cover)

Department: MTVH Support

Genuine Occupational Requirement

Due to the nature of this service and the needs of the women we support, this post is open to female applicants only under the provisions of Schedule 9, Part 1 of the Equality Act 2010, as being female is deemed to be a Genuine Occupational Requirement for this role.

Make a Real Difference to Women's Lives

At MTVH, we believe everyone deserves the opportunity to live a safe, fulfilling, and independent life. We are seeking an experienced and passionate Service Manager to lead our Women's Complex Needs Service on a maternity cover basis, supporting women facing multiple and complex challenges including homelessness, trauma, mental health needs, substance misuse, social exclusion, and offending behaviour.

This is an exciting opportunity to lead a dedicated team delivering high-quality, trauma-informed and strengths-based support services that empower women to achieve positive outcomes and greater independence.

What You'll Be Doing

As Service Manager, you will oversee the delivery of specialist supported housing services across London, ensuring excellent customer outcomes, regulatory compliance, and high service standards. You will:

• Lead and develop a team of support professionals, creating a positive and high-performing culture.
• Deliver and continuously improve a trauma-informed, psychologically informed and strengths-based service.
• Manage service performance, risks, budgets, and resources effectively.
• Build strong relationships with local authorities, commissioners, community partners and external stakeholders.
• Ensure customers are actively involved in shaping the services they receive.
• Drive service quality, customer satisfaction and continuous improvement.
• Promote MTVH's values while maintaining compliance with contractual, safeguarding and regulatory requirements.

What We're Looking For

We're looking for a compassionate and experienced leader who can inspire teams and deliver exceptional services for women with complex needs.

You will have:

• Experience managing supported housing, homelessness, housing-related support, or complex needs services.
• Strong knowledge of trauma-informed and strengths-based approaches.
• Experience supporting vulnerable adults with complex and multiple needs.
• Excellent people management and performance management skills.
• Experience managing budgets, performance targets and service delivery.
• Knowledge of safeguarding legislation and health and safety requirements.
• Strong communication, relationship-building and stakeholder management skills.
• The ability to work flexibly and participate in an out-of-hours on-call rota.

Why Join MTVH?

At MTVH, you'll be part of an organisation committed to making a meaningful difference in local communities. You'll join a supportive team environment where collaboration, innovation and customer focus are at the heart of everything we do.

Important Information

• Enhanced DBS check required.
• This role involves regular contact with vulnerable adults and is subject to safeguarding requirements.
• The postholder may occasionally be required to work unsocial hours, weekends, public holidays and participate in an on-call rota.

If you're an experienced service leader who is passionate about empowering women with complex needs to thrive, we'd love to hear from you.

Join MTVH and help create lasting positive change for women across London.

Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the South East, the West Midlands and the East of England.

Alongside housing, MTVH delivers a range of support services, working with residents who need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable.

MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives.

In line with the MTVH 2030 strategy ? Your Home, Your Service, Your Future ? diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging.

These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day.

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