Support Worker

Metropolitan Thames Valley; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Metropolitan Thames Valley Housing (MTVH) is recruiting a Support Worker for our Women’s Complex Needs Service in London. This full-time, permanent role provides trauma-informed, strengths-based support to women experiencing complex disadvantage.

You will build trusting relationships, help clients achieve personal goals, sustain accommodation, and access health, education and employment services while promoting wellbeing and social inclusion.

Qualifications

• Experience supporting vulnerable adults with complex needs or transferable experience from housing or social care.
• Excellent communication skills and ability to work as part of a team.
• Empathetic, compassionate and non-judgemental approach with safeguarding commitment.

Responsibilities

• Help women move forward with confidence, independence and hope.
• Build trust and provide practical and emotional support.
• Assist with maintaining accommodation and tenancy.
• Support access to health, mental health, substance misuse, education and employment services.
• Promote wellbeing, social inclusion and stronger community connections.

Skills

Compassionate

Empathetic

Non-judgemental

Resilient

Excellent communication

Team player

Experience with complex needs

Transferable housing/social care exp

Job description

Support Worker - Women's Complex Needs Service

Contract: Full-Time, Permanent

Salary: £28,860 based on full-time

Location: Rydal Road, London, SW16 1 QF

Department: MTVH Support

Make a Real Difference to Women's Lives

Are you passionate about empowering women to rebuild their lives and achieve greater independence? Do you have the compassion, resilience and commitment to support individuals facing some of life's most complex challenges?

At MTVH, we’re looking for a dedicated Support Worker to join our Women’s Complex Needs Service, providing life-changing support to women experiencing multiple disadvantage, including homelessness, mental health challenges, substance misuse, trauma, domestic abuse, offending behaviour and social exclusion.

About the Role

As a Support Worker, you’ll play a vital role in helping women move forward with confidence, independence and hope. Working within a trauma-informed and strengths-based environment, you’ll build trusting relationships and provide practical and emotional support tailored to each individual's needs.

• Achieve their personal goals and aspirations
• Maintain their accommodation and sustain their tenancy
• Develop independent living skills
• Access health, mental health, substance misuse, education, training and employment services
• Improve their wellbeing and social inclusion
• Build positive relationships and stronger community connections

What We’re Looking For

• Compassionate, empathetic and non-judgemental
• Passionate about supporting vulnerable women
• Resilient and confident managing challenging situations
• Committed to safeguarding and promoting wellbeing
• A strong team player with excellent communication skills
• Experienced in supporting vulnerable adults with complex needs, or able to demonstrate transferable experience from housing, social care, support work or related sectors

Why Join Us?

This is an opportunity to be part of a service that makes a genuine difference every day. You’ll join a supportive team committed to helping women overcome barriers, develop independence and create brighter futures. You’ll work within an organisation that values Care, Dare, Collaborate and Own, ensuring both customers and colleagues are supported to thrive.

Genuine Occupational Requirement

Due to the nature of this service and the needs of the women we support, this post is open to female applicants only under the provisions of Schedule 9, Part 1 of the Equality Act 2010, as being female is deemed to be a Genuine Occupational Requirement for this role.

Important Information

• Enhanced DBS check required.
• The role operates on a rota basis and includes evenings, weekends and bank holidays.
• Based in London.

Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the South East, the East Midlands and the East of England.

Alongside housing, MTVH delivers a range of support services, working with residents who need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable.

MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives.

In line with the MTVH 2030 strategy ? Your Home, Your Service, Your Future ? diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging.

These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day.