Support Worker

Mtvh; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

MTVH in London is seeking a dedicated Support Worker for our Women's Complex Needs Service. This role supports women facing homelessness, mental health challenges, substance misuse, trauma and social exclusion, delivering trauma-informed, strengths-based support to help them progress toward independence.

You will act as a Key Worker, help women achieve personal goals, maintain accommodation, develop independent living skills, and access health, education and employment services.

Qualifications

• Experience or transferable experience from housing, social care or support work.
• Experience in supporting vulnerable adults with complex needs is preferred.
• Strong commitment to safeguarding and wellbeing.

Responsibilities

• Support women to achieve personal goals and aspirations.
• Maintain accommodation and sustain tenancy.
• Develop independent living skills.
• Access health, mental health, substance misuse, education, training and employment services.
• Improve wellbeing and social inclusion.
• Build positive relationships and stronger community connections.

Skills

Empathy

Communication skills

Resilience

Team player

Compassionate

Job description

Support Worker - Women's Complex Needs Service

Contract: Full-Time, Permanent

Salary: £28,860 based on full-time

Location: Rydal Road, London, SW16 1QF

Department: MTVH Support

Make a Real Difference to Women's Lives

Are you passionate about empowering women to rebuild their lives and achieve greater independence? Do you have the compassion, resilience and commitment to support individuals facing some of life's most complex challenges?

At MTVH, we're looking for a dedicated Support Worker to join our Women's Complex Needs Service, providing life-changing support to women experiencing multiple disadvantage, including homelessness, mental health challenges, substance misuse, trauma, domestic abuse, offending behaviour and social exclusion.

About the Role

As a Support Worker, you'll play a vital role in helping women move forward with confidence, independence and hope. Working within a trauma-informed and strengths-based environment, you'll build trusting relationships and provide practical and emotional support tailored to each individual's needs.

You'll act as a Key Worker, supporting customers to:

• Achieve their personal goals and aspirations
• Maintain their accommodation and sustain their tenancy
• Develop independent living skills
• Access health, mental health, substance misuse, education, training and employment services
• Improve their wellbeing and social inclusion
• Build positive relationships and stronger community connections

What We're Looking For

We're seeking someone who is:

• Compassionate, empathetic and non-judgemental
• Passionate about supporting vulnerable women
• Resilient and confident managing challenging situations
• Committed to safeguarding and promoting wellbeing
• A strong team player with excellent communication skills
• Experienced in supporting vulnerable adults with complex needs, or able to demonstrate transferable experience from housing, social care, support work or related sectors

Why Join Us?

This is an opportunity to be part of a service that makes a genuine difference every day. You'll join a supportive team committed to helping women overcome barriers, develop independence and create brighter futures. You'll work within an organisation that values Care, Dare, Collaborate and Own, ensuring both customers and colleagues are supported to thrive.

Genuine Occupational Requirement

Due to the nature of this service and the needs of the women we support, this post is open to female applicants only under the provisions of Schedule 9, Part 1 of the Equality Act 2010, as being female is deemed to be a Genuine Occupational Requirement for this role.

Important Information

• Enhanced DBS check required.
• The role operates on a rota basis and includes evenings, weekends and bank holidays.
• Based in London.

If you're looking for a rewarding role where you can make a lasting impact on the lives of women with complex needs, we'd love to hear from you.