Service Manager

Metropolitan Thames Valley; Manor Park; On-site; GBP 50,000 - 65,000; Full time

Job summary

MTVH is seeking an experienced Service Manager to lead the Women's Complex Needs Service on a maternity cover basis in London. You will oversee supported housing delivery, steer a team of support professionals, and ensure high service standards while maintaining regulatory compliance.

You will drive trauma-informed, strengths-based practice, manage budgets, risk, and partnerships with local authorities and stakeholders, and participate in an on-call rota.

Qualifications

• Experience managing supported housing, homelessness or complex needs services.
• Strong knowledge of trauma-informed and strengths-based approaches.
• Experience supporting vulnerable adults with complex needs.
• Excellent people and performance management skills.
• Experience budgeting, setting targets and service delivery.
• Knowledge of safeguarding legislation and health and safety requirements.
• Strong communication and stakeholder relationship skills.
• Ability to work flexibly and participate in an on-call rota.

Responsibilities

• Oversee delivery of specialist supported housing services across London.
• Lead and develop a team of support professionals.
• Deliver trauma-informed, strengths-based and psychologically informed services.
• Manage service performance, risks, budgets and resources.
• Build relationships with local authorities, commissioners and partners.
• Ensure customer involvement in shaping services.
• Drive service quality and continuous improvement while ensuring regulatory compliance.

Skills

Supported housing management

Trauma-informed practice

Vulnerable adults experience

People management

Budgets and targets

Safeguarding knowledge

Stakeholder management

On-call rota readiness

Job description

At MTVH, we believe everyone deserves the opportunity to live a safe, fulfilling, and independent life. We are seeking an experienced and passionate Service Manager to lead our Women's Complex Needs Service on a maternity cover basis, supporting women facing multiple and complex challenges including homelessness, trauma, mental health needs, substance misuse, social exclusion, and offending behaviour.

What You'll Be Doing

As Service Manager, you will oversee the delivery of specialist supported housing services across London, ensuring excellent customer outcomes, regulatory compliance, and high service standards. You will:

• Lead and develop a team of support professionals, creating a positive and high-performing culture.
• Deliver and continuously improve a trauma-informed, psychologically informed and strengths-based service.
• Manage service performance, risks, budgets, and resources effectively.
• Build strong relationships with local authorities, commissioners, community partners and external stakeholders.
• Ensure customers are actively involved in shaping the services they receive.
• Drive service quality, customer satisfaction and continuous improvement.
• Promote MTVH's values while maintaining compliance with contractual, safeguarding and regulatory requirements.

You will have:

• Experience managing supported housing, homelessness, housing-related support, or complex needs services.
• Strong knowledge of trauma-informed and strengths-based approaches.
• Experience supporting vulnerable adults with complex and multiple needs.
• Excellent people management and performance management skills.
• Experience managing budgets, performance targets and service delivery.
• Knowledge of safeguarding legislation and health and safety requirements.
• Strong communication, relationship-building and stakeholder management skills.
• The ability to work flexibly and participate in an out-of-hours on-call rota.

Important Information

Enhanced DBS check required.

This role involves regular contact with vulnerable adults and is subject to safeguarding requirements.

The postholder may occasionally be required to work unsocial hours, weekends, public holidays and participate in an on-call rota.

Why Join MTVH?

At MTVH, you'll be part of an organisation committed to making a meaningful difference in local communities. You'll join a supportive team environment where collaboration, innovation and customer focus are at the heart of everything we do.