Assessment and Support Specialist

Metropolitan Thames Valley; City Of London; Hybrid; GBP 37,000 - 43,000; Full time

Job summary

Metropolitan Thames Valley Housing (MTVH) is seeking an Assessment & Support Specialist to join the Assessment & Support Hub in Nottingham and London. You will assess and triage complex referrals, provide specialist guidance to colleagues, and support safeguarding, risk management and positive customer outcomes.

With a hybrid 37.5-hour week under a maternity cover contract, you will coordinate multi-agency discussions, work with external agencies, and champion MTVH's values of Care, Dare,

Qualifications

• Experience in housing, social care, support services, or a similar frontline environment.
• Knowledge of safeguarding and statutory frameworks.
• Experience managing complex cases and supporting others.
• Strong communication, relationship-building and record-keeping skills.
• A compassionate, resilient and customer-focused approach.

Responsibilities

• Assess and triage complex referrals
• Provide specialist guidance and coaching to colleagues
• Support safeguarding and risk management activity
• Track and oversee triaged cases to ensure effective progression, appropriate risk mitigation, and positive outcomes for customers
• Coordinate, chair and contribute to internal and multi-agency case discussions to support risk management and positive customer outcomes
• Work with external agencies to coordinate support for customers
• Champion MTVH's values of Care, Dare, Collaborate & Own

Job description

Assessment & Support Specialist

Location: Nottingham, NG9 1LA and or London SW9 9AJ

Contract Type: Two x 12 Month FTC Maternity Cover - 37.5hrs Full Time - Hyrbid

Salary Banding: Nottingham £37,202 - £39,160 – London £41,236 - £43,406

Are you passionate about supporting vulnerable customers and helping colleagues navigate complex cases?

We're looking for an Assessment & Support Specialist to join MTVH's Assessment & Support Hub. You'll provide expert advice on safeguarding, domestic abuse, mental health, anti-social behaviour and other complex customer needs, while supporting colleagues across the organisation to deliver positive outcomes.

What you'll do:

• Assess and triage complex referrals
• Provide specialist guidance and coaching to colleagues
• Support safeguarding and risk management activity
• Track and oversee triaged cases to ensure effective progression, appropriate risk mitigation, and positive outcomes for customers
• Coordinate, chair and contribute to internal and multi-agency case discussions to support risk management and positive customer outcomes
• Work with external agencies to coordinate support for customers
• Champion MTVH's values of Care, Dare, Collaborate & Own

What we’re looking for:

• Experience in housing, social care, support services, or a similar frontline environment
• Knowledge of safeguarding and statutory frameworks
• Experience managing complex cases and supporting others
• Strong communication, relationship-building and record-keeping skills
• A compassionate, resilient and customer-focused approach

To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH.

Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the South East, the East Midlands and the East of England.

Alongside housing, MTVH delivers a range of support services, working with residents who need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable.

MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives.

In line with the MTVH 2030 strategy ? Your Home, Your Service, Your Future ? diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging.

These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day.