Waking Night Worker

Mtvh; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

MTVH is seeking a compassionate Waking Night Worker for the Women's Complex Needs Service in London. You will support women facing homelessness, trauma, mental health challenges, substance misuse and other disadvantages, creating a safe night-time environment.

You will conduct welfare checks, follow care plans, respond to incidents, and maintain accurate records while ensuring smooth handovers between shifts in a trauma-informed, supportive setting.

Qualifications

• Passionate about supporting women with complex needs.
• Empathetic, respectful and compassionate.
• Calm and resilient when managing challenging situations.
• Experience in housing, support work or social care or transferable skills.

Responsibilities

• Carrying out regular welfare and wellbeing checks throughout the night.
• Following support plans and risk assessments to help customers maintain accommodation and progress towards independence.
• Responding calmly and professionally to incidents, emergencies and support needs.
• Maintaining accurate records and ensuring effective handovers between shifts.
• Working within a trauma-informed, strengths-based and psychologically informed service

Skills

Empathy

Resilience

Trauma-informed

Job description

Waking Night Worker - Women's Complex Needs Service

Contract: Permanent, Full-time

Salary: £28,860 based on full-time

Location: Rydal Road, London, SW16 1QF

Department: MTVH Support

Make a Difference While the City Sleeps

Are you a caring, resilient and dedicated individual who wants to make a real difference in the lives of vulnerable women? Do you thrive in a role where every shift matters and your support can help someone feel safe, valued and empowered?

At MTVH, we're looking for a compassionate Waking Night Worker to join our Women's Complex Needs Service, supporting women experiencing homelessness, trauma, mental health challenges, substance misuse, domestic abuse, offending behaviour and other forms of multiple disadvantage.

About the Role

As a Waking Night Worker, you will play a vital role in creating a safe, supportive and stable environment throughout the night. Working closely with customers and colleagues, you'll provide person-centred support, respond to incidents, complete welfare checks and contribute to positive outcomes for some of the most vulnerable women in our communities.

You'll support customers by:

• Carrying out regular welfare and wellbeing checks throughout the night.
• Following support plans and risk assessments to help customers maintain their accommodation and progress towards independence.
• Responding calmly and professionally to incidents, emergencies and support needs.
• Maintaining accurate records and ensuring effective handovers between shifts.
• Working within a trauma-informed, strengths-based and psychologically informed service

What We're Looking For

We would love to hear from candidates who are:

• Passionate about supporting women with complex needs.
• Empathetic, respectful and committed to treating people with dignity and compassion.
• Calm and resilient when managing challenging situations.
• Able to build positive and professional relationships with customers.
• Experienced within housing, support work, social care or a related field, or able to demonstrate transferable skills.

Why Join MTVH?

At MTVH, you'll be part of a dedicated team committed to changing lives. Every night, you’ll help women feel safer, more secure and more confident in moving towards a brighter future. Our values of Care, Dare, Collaborate and Own are at the heart of everything we do.

Important Information

• This role is based in London.
• Working hours are on a rota basis and include nights, weekends and public holidays.
• An Enhanced DBS check is required for this position.

Genuine Occupational Requirement

Due to the nature of this service and the needs of the women we support, this post is open to female applicants only under the provisions of Schedule 9, Part 1 of the Equality Act 2010, as being female is deemed to be a Genuine Occupational Requirement for this role.

Ready to Make a Difference?

If you're looking for a rewarding night-based role where you can have a genuine impact on people's lives, we'd love to hear from you.