Womens Complex Needs Service Manager (Maternity Cover)

Mtvh; Greater London; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

MTVH is seeking an experienced Service Manager to lead our Women's Complex Needs Service on a maternity cover basis. This role oversees specialist supported housing services across London, ensuring high service standards and regulatory compliance.

You will manage a team of professionals and collaborate with local authorities and partners to empower women facing homelessness and complex needs. The role requires trauma-informed leadership, strong budgeting and stakeholder skills, and a commitment

Qualifications

• Experience managing supported housing or complex needs services.
• Knowledge of trauma-informed and strengths-based approaches.
• Experience managing budgets and service delivery.
• Strong people management and stakeholder skills.
• Willingness to participate in an on-call rota.

Responsibilities

• Lead and develop a team of support professionals, creating a positive and high-performing culture.
• Deliver and continuously improve a trauma-informed, psychologically informed and strengths-based service.
• Manage service performance, risks, budgets, and resources effectively.
• Build strong relationships with local authorities, commissioners, community partners and external stakeholders.
• Ensure customers are actively involved in shaping the services they receive.
• Drive service quality, customer satisfaction and continuous improvement.
• Promote MTVH's values while maintaining compliance with contractual, safeguarding and regulatory requirements.

Skills

People management

Performance management

Budget management

Stakeholder management

Trauma-informed

Communication

Supported housing

Job description

MTVH is seeking an experienced Service Manager to lead our Women's Complex Needs Service on a maternity cover basis. This role oversees specialist supported housing services across London, ensuring high service standards and regulatory compliance.

You will manage a team of professionals and collaborate with local authorities and partners to empower women facing homelessness and complex needs. The role requires trauma-informed leadership, strong budgeting and stakeholder skills, and a commitment