Service Manager

Securitas UK; Bellshill; On-site; GBP 34,000 - 52,000; Full time

Job summary

Securitas UK is seeking a Service Manager for our Commercial Bellshill operation. You will develop and implement service department plans and budgets to meet financial, marketing and sales targets, and lead a team to deliver excellent customer service.

Responsibilities include recruitment and training, resource and performance management, overseeing sales, merchandising and advertising plans, and ensuring premises, equipment and Service Reception duties meet high standards.

Qualifications

• Develop and implement service department plans and budgets to meet financial, marketing and sales targets.
• Recruitment and training processes and annual appraisals for staff.
• Oversee performance management, profitability and customer service levels.

Responsibilities

• Develop and implement service department plans and budgets to meet financial, marketing and sales targets, and lead a team to deliver excellent customer service.
• Oversee recruitment and training, annual appraisals and staff development plans.
• Monitor profitability and service levels using monthly financial reports; manage resources and performance.
• Oversee sales, merchandising and advertising plans; handle customer complaints professionally; ensure warranty work complies with guidelines.
• Ensure premises and equipment meet high standards and train Service Reception duties.

Job description

Job Description

• Planning & Budgeting: Develop and implement Service Department plans and budgets to meet financial, marketing, and sales targets, including organisational and headcount structures.
• Recruitment & Training: Oversee recruitment processes and ensure annual appraisals and training plans are in place for colleagues to support development and departmental objectives.
• Resource & Performance Management: Maintain control over departmental resources and use monthly financial reports to monitor profitability, productivity, and customer service levels.
• Sales & Customer Service: Create and execute sales, merchandising, and advertising plans; handle customer complaints professionally; and ensure warranty work complies with guidelines.
• Operational Efficiency: Conduct regular team briefings, ensure high standards for premises and equipment, and train Parts colleagues on Service Reception duties.

To be considered for this position, you must have the right to work in the UK.

Service Manager

Commercial Bellshill

Salary and OTE depending on experience.