Service Manager: Growth, Budgeting & Team Leadership

Eastern Western Motor Group; Bellshill; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Industry training

Birthday day off

40 days annual leave

Pension scheme

Death in service

Savings club

Colleague discounts

Referral bonus

Study days

Job summary

Eastern Western Motor Group in Scotland is seeking a proactive Service Department professional to help plan and manage the service operation. You will oversee budgeting, workforce planning, and resource allocation to drive financial targets and customer satisfaction across multiple brands.

With a focus on recruitment, training, and performance management, you will lead a team of service staff, ensure high standards of premises and equipment, and support sales and aftersales initiatives while

Qualifications

• Experience in planning and budgeting within a service department.
• Experience in recruitment and staff training planning.
• Strong understanding of resource and performance management.
• Customer service and sales planning experience.

Responsibilities

• Planning & Budgeting: Develop and implement Service Department plans and budgets to meet targets.
• Recruitment & Training: Oversee recruitment processes and training plans for colleagues.
• Resource & Performance Management: Monitor profitability, productivity, and customer service levels.
• Sales & Customer Service: Create and execute sales, merchandising, and advertising plans; handle complaints.
• Operational Efficiency: Conduct team briefings; maintain premises and train staff.

Job description

Eastern Western Motor Group in Scotland is seeking a proactive Service Department professional to help plan and manage the service operation. You will oversee budgeting, workforce planning, and resource allocation to drive financial targets and customer satisfaction across multiple brands.

With a focus on recruitment, training, and performance management, you will lead a team of service staff, ensure high standards of premises and equipment, and support sales and aftersales initiatives while