Operations & Logistics Assistant

Tom Faulkner Ltd; Swindon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Private medical insurance

Company pension

20 days holiday + Christmas/New Year +

Job summary

Tom Faulkner Ltd in Swindon is seeking an Operations & Logistics Assistant to join our small, dynamic workshop of 18. You will support day-to-day activity, provide administrative assistance, and help ensure customers receive excellent service.

Reporting to the Head of Operations and Logistics, you will handle customer updates, answer inbound calls, and keep projects on track while maintaining IT and phone systems. This role requires strong organisation and teamwork.

Qualifications

• 3–5 years' experience in an office environment.
• Excellent written and verbal communication skills.
• Exceptional organisational skills with the ability to manage multiple priorities.
• Strong IT and phone systems skills with a problem-solving mindset.
• Excellent interpersonal skills and teamwork.

Responsibilities

• Providing full administrative support to the Head of Operations and Logistics.
• Acting as the key point of contact for customers for updates on their orders and deliveries.
• Being the first point of contact for all inbound phone calls to the workshop.
• Communicating progress to agents and clients at every stage of the customer journey.
• Helping keep creative projects on track.
• Managing IT and phone systems, and responding promptly to any issues.

Skills

Written & verbal communication

Organisational skills

Interpersonal skills

Team player

Administrative experience

Tools

IT systems

Phone systems

Job description

We are looking for an Operations&LogisticsAssistant to join us in an exciting new role within our Swindon workshop. This is a fantastic opportunity for someone with administrative experience who is highly organised, clear-thinking, works well with people, and enjoys a challenge. Our workshop is small and dynamic, with a close-knit team of 18.

You will work alongside our Head of Operations to support day-to-day activity at the workshop, providing the administrative support that helps the whole team work efficiently and effectively — and ensures our customers always receive the best possible service.

Reporting to the Head of Operations and Logistics, your key responsibilities will include:

• Providing full administrative support to the Head of Operations and Logistics
• Acting as the key point of contact for customers for updates on their orders and deliveries
• Being the first point of contact for all inbound phone calls to the workshop
• Communicating progress to agents and clients at every stage of the customer journey
• Helping keep creative projects on track
• Managing IT and phone systems, and responding promptly to any issues

What we are looking for

• 3–5 years' experience in an office environment
• Excellent written and verbal communication skills
• Exceptional organisational skills, with the ability to manage multiple workstreams and competing priorities
• Strong systems and IT skills, with a problem-solving mindset
• Excellent interpersonal skills
• A team player who is adaptable and proactive

What we offer

• A dynamic, professional, and fun working environment
• Regular team days and events
• Private medical insurance
• Company pension
• 20 days holiday, plus time off between Christmas and New Year, and an extra day’s holiday for each year of service (capped at 5 years)

We are committed to creating a diverse working environment and are proud to be an equal opportunity employer.