Customer Service Administrator

911 Staffing Ltd; Swindon; On-site; GBP 24,000 - 32,000; Full time

Job summary

911 Staffing Ltd in Swindon is recruiting a Customer Service Administrator on a temp-to-perm basis, working 9am–5:30pm, Monday to Friday, in the Customer Service / Planning team. The role provides high-quality administrative support and excellent service to key clients and external partners.

Based in Swindon (SN3), the position starts September 2026 and offers an annual salary of £27,936. You will handle invoicing, data checks, KPI management, and customer reporting to help keep operations

Qualifications

• Excellent attention to detail.
• Intermediate Excel and strong Microsoft Office skills.
• Good numeracy and literacy skills.
• Excellent time management, able to meet strict deadlines.
• Ability to prioritise, work independently and reach targets.
• Good interpersonal skills to deal with people at all levels.
• Passionate about delivering customer service excellence.

Responsibilities

• Invoice preparation, data checks and validation.
• Raising and reconciling weekly invoices.
• Process cancellations and postponements.
• KPI management.
• Creating customer reports.
• Preparing driver packs.
• Support the Customer Service function.

Skills

Attention to detail

Time management

Prioritisation

Interpersonal skills

Customer service mindset

Numeracy & literacy

Proactive & independent

Tools

Excel

Microsoft Office

Job description

We are currently recruiting for a Customer Service Administrator on a temp to perm basis.

This is a great opportunity to join an established Swindon based company, working within the Customer Service / Planning team.

As a Customer Service Administrator you will provide high-quality administrative support and deliver excellent customer service to key clients and external partners.

About the Customer Service Administrator Role:

• Working hours are Monday to Friday, 9am-5:30pm
• Annual salary £27,936 per annum
• Office based role in Swindon (SN3)
• Temporary to permanent role
• Start date is September2026

Duties & Responsibilities for the Customer Service Administrator role:

• Invoice preperation, data checks & validation
• Responsibilty for raising & reconciling weekly invoices
• Process cancellations & postponements
• KPI management
• Creating Custoner reports
• Prepping Driver packs
• Support the Customer Service function

Skills, Qualifications & Experience required for the Customer Service Administrator role:

• Excellent attention to detail
• Microsoft Office in particular Excel - Intermediate level
• Good numeracy & literacy skills
• Excellent time management skills, with the ability to work to strict deadlines
• Ability to prioritise, work independently and reach defined targets
• Good interpersonal skills - able to deal with people at all levels
• Passionate about delivering customer service excellence