Onsite Support Specialist

Nationwide Building Society; Cheltenham; On-site; GBP 41,000 - 81,000; Full time

Benefits offered by this job

25 days holiday pro rata

Private medical insurance

Competitive pension

Annual performance-related bonus

Training and development

Job summary

Nationwide Building Society is seeking a proactive IT end-user services specialist for a 12-month secondment onsite at our Swindon office. You will provide face-to-face and occasional remote 1st and 2nd line support across Windows 11, MS 365, and device configurations, ensuring smooth daily operations.

The role requires strong communication, analytical thinking, and ITIL awareness, with experience in ServiceNow and a broad familiarity with O365, Windows, macOS, iPadOS, and iOS.

Qualifications

• Must be able to triage incidents with analytical and technical mindset.
• Solid knowledge of O365, Windows, macOS, iPadOS/iOS.
• Experience with IT service management tools such as ServiceNow and ITIL.

Responsibilities

• Face-to-face and occasional remote 1st and 2nd line support to colleagues.
• Support issues across End User Services on Windows 11, Microsoft 365, and devices.
• Provide hardware and software support.
• Configure and set up devices.
• Handle device replacements and exchanges.
• Collaborate with internal teams and external partners to meet KPIs and SLAs.

Skills

Positive attitude

Communication

Interpersonal skills

Analytical mindset

Attention to detail

Shift flexibility

ITIL awareness

Tools

ServiceNow

Job description

Salary: £41,000 - 81,000 per year

Requirements:

• We need a positive and determined attitude with a can-do approach to work.
• We need strong communication and interpersonal skills, with the ability to build relationships with colleagues.
• We need an analytical, technical, and logical mindset with strong attention to detail when triaging incidents.
• We need good knowledge of O365, Windows, Mac OS, iPadOS, iOS, and device building and configuration.
• We need a flexible and adaptable approach to working a shift pattern and embracing change as the organisation evolves.
• We need experience using an IT service management tool such as ServiceNow or similar.
• We need an understanding of IT service delivery or experience working in an ITIL environment, with good awareness of IT terminology.

Responsibilities:

• We provide face-to-face and occasionally remote 1st and 2nd line support to colleagues across the organisation.
• We support issues across a variety of platforms within End User Services, including laptops, desktops, Windows 11, and Microsoft M365.
• We provide hardware and software support.
• We configure and set up devices.
• We handle device replacements and exchanges.
• We work independently as well as with internal teams and external partners to meet key performance indicators and service level agreements.

Technologies:

• Hardware
• Support
• ITIL
• ServiceNow
• Windows
• iOS
• Office 365
• Swift

More:

We are Nationwide, a mutual organisation owned by our members, and we challenge the financial sector status quo by putting customers first and sharing our profits with them. This is a 12-month secondment opportunity based onsite at our Swindon office. We offer a range of employee benefits, including 25 days holiday pro rata, private medical insurance, a competitive pension, an annual performance-related bonus, training and development, additional salary sacrifice benefits, life assurance, Wellhub access, and up to 2 days of paid volunteering a year. We are purpose-driven, customer-focused, and committed to supporting our colleagues to grow and do meaningful work.

last updated 36 week of 2026