Service Management Specialist: SIAM & ITIL Expert

Accenture UK & Ireland; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Accenture is seeking a Service Management Consultant to join our London/Manchester teams. You will work across the Service Management lifecycle, translating client issues into strategic ITSM solutions, and guiding governance, tooling selection, and transformation journeys.

A strong emphasis on collaboration with stakeholders and delivering tangible business outcomes is required. The role targets specialists or associate managers, with opportunities to lead large-scale transformations in a

Qualifications

• ITIL V3 certification is minimum; V4 preferred.
• Experience designing and managing SIAM.
• Proven ITSM tooling implementation experience (ServiceNow, BMC Helix or equivalent).
• Proven CMDB design and management experience.
• Experience transforming journeys (Journey to Cloud).
• Experience in large-scale transformation and managed service solutioning.
• Experience designing infrastructure managed services including service desk.
• Strong communication and stakeholder management skills.
• Familiarity with cloud workplace trends and Generative AI.
• Wider complimentary skills such as AWS, Google, Azure, ServiceNow certs and SRE are desirable but not compulsory.

Responsibilities

• Play a key role throughout the Service Management lifecycle; from strategy to design, delivery and continual improvement.
• Use strong business analytical skills to translate client issues into key challenges.
• Provide capabilities for assessing and selecting ITSM tools and products.
• Create a roadmap for Service Maturity, Transformation and Improvement.
• Gather requirements and advise on designing service management as a strategic asset.
• Design a Service Catalogue to communicate IT with the Business.
• Consult on, design and lead ITSM and SIAM frameworks with tooling Architects.
• Design processes, run workflow simulations and define key roles in target operating models.
• Utilise project management to deliver and track deliverables and projects.
• Lead and participate in solution delivery using Agile, waterfall, Dev/Ops.
• Enable client outcomes through change including cost reduction and improved operations.

Skills

ITIL V3

SIAM

ITSM tooling

CMDB

Transformation

Service design

Stakeholder management

Communication

Tools

ServiceNow

BMC Helix

Job description

Accenture is seeking a Service Management Consultant to join our London/Manchester teams. You will work across the Service Management lifecycle, translating client issues into strategic ITSM solutions, and guiding governance, tooling selection, and transformation journeys.

A strong emphasis on collaboration with stakeholders and delivering tangible business outcomes is required. The role targets specialists or associate managers, with opportunities to lead large-scale transformations in a