Strategic Service Management Consultant (Specialist/AM)

Accenture; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

Accenture is hiring a Service Management Consultant to join our London/Manchester teams. You will play a key role across the Service Management lifecycle, designing, delivering and continuously improving service solutions for diverse clients.

You will apply strong analytics to translate client issues into actionable challenges, assess ITSM tooling, and craft roadmaps for maturity and transformation while guiding organisational change and service catalog design.

Qualifications

• ITIL V3 certs required (V3 expert & V4 preferred).
• Experience designing and managing SIAM.
• Experience with ITSM tooling (ServiceNow, BMC Helix, etc.).
• Experience designing and managing a CMDB.
• Experience with large-scale transformation and managed services.
• Strong communication and stakeholder management.
• Familiar with digital workplace trends like cloud journeys and AI.

Responsibilities

• Play a key role across the Service Management lifecycle; from strategy to design, delivery and continual improvement.
• Use strong business analytics to distill client issues into key challenges.
• Provide capabilities for assessing and selecting ITSM tools and products.
• Create a roadmap for Service Maturity, Transformation and Improvement with client alignment.
• Gather requirements and guide on designing Service Management as a strategic asset.
• Design a Service Catalogue to enable IT-business communication.
• Consult on, design, and lead ITSM and SIAM frameworks with tooling architects.
• Process design, workflow simulation, and performance improvements for target operating models.
• Utilise project management to deliver and track deliverables and projects.
• Lead delivery using agile, waterfall, and DevOps methodologies.
• Enable business outcomes through change, cost reduction and operational improvements.

Skills

ITIL V3 certifications

SIAM experience

Stakeholder management

Communication skills

Digital workplace trends

Cloud journey familiarity

Generative AI awareness

Agile/DevOps familiarity

Tools

ServiceNow

BMC Helix

CMDB tooling

AWS

Google Cloud

Azure

SRE

Job description

Accenture is hiring a Service Management Consultant to join our London/Manchester teams. You will play a key role across the Service Management lifecycle, designing, delivering and continuously improving service solutions for diverse clients.

You will apply strong analytics to translate client issues into actionable challenges, assess ITSM tooling, and craft roadmaps for maturity and transformation while guiding organisational change and service catalog design.