Senior Service Coordinator — Drive Logistics & KPI Success

U816 Veolia ES (UK) Limited; Hinckley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Financial wellbeing (Stream)

Employee discounts

Health and wellbeing resources

Volunteer day

Training and development

Job summary

Veolia in Hinckley is seeking a Senior Service Coordinator to lead day-to-day service delivery, allocate routes, and support driver performance. You will coordinate with customers and stakeholders, ensure safety and compliance, and drive KPI improvements from on-site operations in a busy logistics environment.

The role requires strong communication, organisational skills and a valid UK driving licence, with a focus on waste/transport/logistics supervision and adherence to WTD regulations.

Qualifications

• Clear communication with drivers, customers and colleagues at all levels.
• Ability to prioritise a busy workload and maintain pace.
• Valid UK driving license is essential.
• Experience in waste/transport/logistics at supervisory level.
• Understanding of transport compliance and Working Time Directive (WTD).

Responsibilities

• Day-to-day management of service delivery and allocation of work to vehicles/routes.
• Communicate with customers and stakeholders, provide status updates and maintain driver contact.
• Oversee completion of debriefs with frontline staff and report actions.
• Engage with drivers face-to-face to address route issues.
• Report safety concerns or container damage and stop work if unsafe.
• Support Operations Manager with Veolia compliance on-site (WTD, O-licence, transport rules).
• Drive continuous improvement on KPI performance.
• Direct reporting line for all drivers and Service Coordinators.

Skills

Communication

Workload management

UK Driving licence

Supervisory experience

Transport compliance

Job description

Veolia in Hinckley is seeking a Senior Service Coordinator to lead day-to-day service delivery, allocate routes, and support driver performance. You will coordinate with customers and stakeholders, ensure safety and compliance, and drive KPI improvements from on-site operations in a busy logistics environment.

The role requires strong communication, organisational skills and a valid UK driving licence, with a focus on waste/transport/logistics supervision and adherence to WTD regulations.