Service Lead

Trek Bicycle Corporation; London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Trek Bicycle Corporation is seeking a Service Lead to manage the operations at their Battersea service center. In this full-time role, you'll engage with customers, oversee service flow, and ensure an excellent customer experience. Candidates should have at least 3 years of relevant experience and a passion for providing top-notch hospitality. Benefit from diverse opportunities and a supportive work environment.

Benefits

25 days annual leave plus bank holidays

Discounted employee purchase scheme

24/7 employee assistance program

Health and wellbeing discounts

Retail discounts on various brands

Discounted cinema tickets

Paid time off for charity work

Qualifications

• At least 3 years of bicycle Service Centre experience.
• Commitment to delivering outstanding customer experiences.

Responsibilities

• Oversee operations at Service Centre, manage workflow, staffing, and KPIs.
• Serve as primary service advisor and train team members.
• Manage service costs, organize orders, and ensure a clean department.

Skills

Positive attitude

Hospitality skills

Leadership abilities

Planning skills

Customer engagement

Industry knowledge

Job description

Trek is an excellent place to work, offering fantastic benefits for all employees. We focus on building products we love, providing exceptional hospitality to our customers, and promoting cycling to change the world. When you join our team, you're supported, encouraged to learn and grow, and given numerous opportunities to do so. If this sounds appealing, we invite you to join us!

Job Description

About Us

Trek is an outstanding workplace, recognized as a Great Place to Work in the UK and included in the Fortune 100 Best Companies to Work For in 2023.

We are currently recruiting for:

Position: Service Lead
Location: Battersea
Job Type: Full Time

What You’ll Do

As Service Lead, you will oversee operations at your store’s Service Centre, responsible for workflow, staffing, and KPIs to ensure excellent customer experience. You will serve as the primary service advisor, integrating sales and service while maintaining Trek’s hospitality standards. Your role involves training your team, engaging with customers, managing service costs, organizing service orders, and ensuring a clean, efficient department. You will also lead in building and delivering bikes to the sales floor and customers. Strong communication skills are essential, as you will manage all Service Department communications and handle over 50% of work orders.

This role suits a high-energy individual with a passion for continuous learning, capable of developing team members, optimizing service reports, and proactively anticipating shop needs to support both service and sales teams.

What You’ll Bring

• A positive, proactive attitude and a desire to help customers find what they need.
• Excellent hospitality skills—friendly manners, attentive listening, and a helpful approach, even during busy times.
• Strong leadership and motivational abilities to develop future leaders.
• Effective planning skills to stay ahead of shop needs.
• At least 3 years of bicycle Service Centre experience.
• A commitment to delivering outstanding customer experiences.
• Proactive engagement with industry trends and updates.

If you do not meet all criteria but believe your skills add value, please explain in your cover letter why you are suitable for the role.

Benefits at Trek

• 25 days annual leave plus bank holidays
• Discounted employee purchase scheme on bikes, parts, and accessories
• 24/7 employee assistance program and virtual GP services
• Health and wellbeing discounts, including gym memberships
• Retail discounts on various brands and services
• Discounted cinema tickets
• Paid time off for charity work

If you have specific requirements for recruitment or interviews, please mention them in your application, and we will support you.

If you thrive in a dynamic, growth-oriented environment with passionate, enthusiastic colleagues, you'll enjoy a career with us!

About Us

Trek values diversity and individuality. Whether you’re passionate about bikes or new to the sport, you’ll find a welcoming environment here. We believe everyone brings unique experiences that enrich our company culture.