Service Co-ordinator

First Military Recruitment; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment firm is seeking a Service Coordinator for a client in London. The role involves being the main point of contact for customers and engineers, coordinating daily activities, processing jobs, and ensuring excellent customer service. The ideal candidate has strong communication skills and attention to detail, with practical experience in heavy machinery or HGVs.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong attention to detail and organizational skills.
• Practical experience or industry knowledge of heavy machinery &/or HGVs.

Responsibilities

• Receive and process breakdown reports from clients.
• Arrange repairs and services, liaising with engineers.
• Maintain accurate records of service requests.

Skills

Communication

Organizational skills

Data entry

Customer service

Job description

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First Military Recruitment is seeking a Service Coordinator on behalf of one of our clients.

The successful candidate will be the point of contact for customers and Engineers. They will coordinate Service Engineers daily, raise new jobs, process chargeable invoices, and close non-chargeable internal jobs to the correct cost centre.

Responsibilities:

• Receive and process breakdown reports from clients via phone, email, or other communication channels.
• Arrange repairs, services, MOTs, etc., liaising with in-house engineers & third-party providers.
• Communicate with clients, providing updates on service status & resolving concerns.
• Assist the engineering team with completion of repairs, including record keeping & ordering parts.
• Maintain accurate records of service requests, including detailed notes and documentation.
• Coordinate with internal teams to ensure resource availability for service delivery.
• Perform data entry tasks to update client information and service records.
• Provide exceptional customer service by addressing client inquiries and resolving issues professionally.

Qualifications:

• Excellent communication skills, both verbal and written.
• Strong phone etiquette and the ability to handle customer inquiries professionally.
• Strong attention to detail and organizational skills.
• Proficient in data entry and computer skills.
• Practical experience or industry knowledge of heavy machinery &/or HGVs.