Plant Hire Services Advisor

Salem Area Chamber of Commerce; High Wycombe; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading independent concrete pumping firm in High Wycombe is looking for a Sales Advisor in Plant Hire. The role involves managing customer inquiries, providing quotes, and supporting the sales team. With competitive salary and benefits, you'll be part of a close-knit team dedicated to delivering great service.

Benefits

Continuous personal and professional development

Structured onboarding and ongoing support

Free parking and complimentary drinks

Access to Employee Assistance Programme

31 days of paid leave including bank holidays

Qualifications

• Proven track record of providing great customer service.
• Sales experience with upselling opportunities.
• Excellent communication skills, confident in dealing with customers.

Responsibilities

• First point of contact for daily and weekly equipment hires.
• Assist the sales team with customer inquiries and proposals.
• Build and maintain excellent relationships with clients.

Skills

Customer service

Sales experience

Communication

Multi-tasking

Attention to detail

Positive attitude

Proficient in Excel

Plant hire industry knowledge

Job description

Sales Advisor - Plant Hire | High Wycombe|Office-based, shift pattern | Monday to Friday, 7:00 am to 4:30 pm or 8:15 am to 5:45 pm which will normally alternate daily depending on staffing requirements| £35,000 - £45,000 negotiable, dependent on experience

Are you organised, detail-oriented, and passionate about delivering good customer service?

Our client is seeking an experienced Sales Advisor (Plant Hire) to join their team in High Wycombe.

They are a small, independent concrete pumping firm that began back in 1990. 35 years later, they still operate with the same family mindset but now employ over 50 personnel and offer Nationwide coverage. This makes them the UK’s largest independently owned concrete pumping specialists.

A trusted name in the industry — and a company people love to work for.

Why you should come and work for us?

1. We Invest in your growthwith continuous personal and professional development opportunities
2. Start strongwith structured onboarding and ongoing support every step of the way
3. Enjoy the little perks— from free parking to complimentary drinks that keep you going
4. Work where you feel inspiredin a modern, bright, and welcoming office space
5. Prioritise your wellbeingwith access to a confidential Employee Assistance Programme
6. Take time to rechargewith 31 days of paid leave, including all bank holidays
7. Be more than a number— join a close-knit team where you’re valued, heard, and supported like family

Are you the right person for the job?

• A proven track record of providing great customer service
• Sales experience with a history of identifying upselling opportunities and following up inquiries
• Excellent communication skills and confident in dealing with customers on the telephone
• Experience working in a fast-paced operational structure where multi-tasking is a daily occurrence
• Proficient user in Excel & experience working with different systems
• Good attention to detail
• Confident and positive attitude
• Plant hire industry experience preferred, but not essential

What will your role look like?

• Being the first point of contact for all hires of both daily and weekly equipment
• Provide quotes or gather all essential information to enable a smooth handover to the sales team
• Assist the sales team with proposals, customer inquiries and business development activities, ensuring essential information is updated within the CRM system
• Communicate courteously, professionally, and promptly with customers by telephone, email and face-to-face
• Build and maintain excellent relationships with clients through superior customer service
• Diarise jobs and ensure consistency and accuracy with booking information
• Handle customer complaints or incidents with a positive solutions-focused approach
• Continually improve customer procedures, polices and standards for your department
• Grow your pump and product knowledge and keep up to date with changes to ensure you can provide high quality customer service and ensure all needs are met
• Review job tickets to ensure accuracy prior to billing.

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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