Service Co-Ordinator

Helix International Group Ltd; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the fire safety industry is seeking a Service Coordinator in London. The ideal candidate will manage scheduling, engineer allocations, and client communications while ensuring operational efficiency. This role requires strong administrative skills, proactive motivation, and a commitment to excellence.

Qualifications

• Minimum 5 years of clerical and administrative experience in the service industry.
• Experience in the fire safety industry is highly desirable but not essential.

Responsibilities

• Effective planning and scheduling of monthly maintenance workload.
• Liaising with clients and engineers on jobs.
• Updating in-house systems with daily activities.

Skills

Communication

Self-motivation

Attention to detail

People skills

Workload prioritization

Tools

Microsoft Excel

Microsoft Word

Job description

Location: London SE1

Competitive Salary + Benefits

Our Subsidiary, Firetecnics Systems is looking for an experienced Service Coordinator, to join them on a permanent basis.

Company Overview:

Firetecnics Systems is one of London's most trusted LPCB-certified fire safety company, with one of the best reputation within the industry for over 35 years.

Firetecnics is part of the Helix International Group Ltd, which is experiencing growth of 30% year on year.

Expanding in London and serving the Property industry.

For over 35 years, we've been the trusted fire safety partner to residential and commercial property professionals—delivering fast, reliable solutions that ensure full compliance and complete peace of mind.

As a one-stop provider for everything from fire alarm installation to ongoing compliance management, we combine technical expertise with proactive, personalised service.

The role:

• Taking reactive call outs and allocating them to the relevant engineers
• Effective planning and scheduling of the monthly planned preventative maintenance workload.
• Liaising with clients to arrange appointments for engineers' attendances
• Liaising with field engineers on jobs
• Using Microsoft packages on a daily basis e.g, Excel, Outlook
• Updating in-house systems with daily activities
• Building strong relationships with external subcontractors
• Compiling necessary paperwork from services and call outs completed
• Provide engineers reports to clients following engineers' visits
• Requesting purchase orders from clients as and when necessary
• Updating the client portals, as necessary.
• Working alongside Operations Manager and liaising with sales team
• General filing & scanning
• In addition to the above, general ad-hoc duties as required.
  
  

Qualities

The qualities required to be successful in this role are:

• An understanding or background of the fire alarm industry would be advantageous
• Self-starter
• Excellent communicator with client as well as co-workers
• Able to allocate workload to engineers in the most efficient manner
• Able to prioritise workload, even under highly pressurised circumstances
• Able to motivate engineers
• Work under own initiative.
• Attention to detail
• Perform tasks efficiently, with a high level of accuracy
• People person (team player)
• Positive attitude
• Driven by results
• Possess a polite and professional telephone manner.
• Proactive & Strong Self-Motivation
• Fast/Efficient Learner.
• Commercially minded
  
  

Skills

• A Minimum 5 years of proven clerical and administrative experience in the service industry
• Proficient in MS word, excel etc.
• Experience within the fire safety industry is highly desirable but not essential