Service Integration Lead

Hunter Bond; Slough; Hybrid; GBP 108,000 - 132,000; Full time

Benefits offered by this job

Bonus

WFH options

Job summary

Hunter Bond is seeking a talented professional to own end-to-end service integration and performance across a portfolio of IT services supplied by multiple providers. The role focuses on driving cross-supplier collaboration, governance, and executive reporting to ensure consistent delivery and accountability across regions.

This newly created position offers a high-visibility opportunity within the growing business area and excellent scope for impact, with London-based work and flexible

Qualifications

• Strong experience in IT Service Management within a multi-supplier environment.
• Background in SIAM, Service Integration, Managed Services or Vendor Management.
• Experience leading cross-supplier governance and service review forums.
• ITIL proficiency and certifications are preferred.
• Financial Services experience is highly desirable.
• Excellent communication skills.

Responsibilities

• Owning the end-to-end service outcome across multiple suppliers and service providers.
• Driving cross-supplier collaboration, issue resolution and service improvement activities.
• Holding suppliers accountable for service performance and improvement commitments.
• Leading service reviews, governance forums and executive reporting.
• Acting as the single point of coordination for cross-team, cross-region issues.

Skills

IT Service Management

SIAM

Service Integration

Managed Services

Vendor Management

Cross-supplier governance

ITIL

Communication skills

Job description

My leading Banking client are looking for a talented and motivated individual to take responsibility for end-to-end service integration and performance management across a portfolio of IT services delivered by multiple suppliers and providers, ensuring consistent delivery, control and accountability across multiple suppliers and regions.

This is a newly created role in a growing area of the business. A brilliant opportunity!

Job Responsibilities

• Owning the end-to-end service outcome across multiple suppliers and service providers.
• Driving cross-supplier collaboration, issue resolution and service improvement activities.
• Holding suppliers accountable for service performance and service improvement commitments.
• Leading service reviews, governance forums and executive reporting.
• Acting as the single point of coordination when issues, risks or dependencies span multiple teams, suppliers or regions.

The following skills/experience are essential:

• Strong experience in IT Service Management within a multi-supplier environment.
• Background in any of the following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management.
• Experience leading cross-supplier governance and service review forums.
• ITIL
• Previously worked in Financial Services is highly desirable.
• Excellent communication skills

Salary: Up to £120,000 + bonus + package

Location: London (good work from home options available)