Service Integration Manager

Hunter Bond; Greater London; Hybrid; GBP 72,000 - 120,000; Full time

Benefits offered by this job

Bonus

Hybrid work options

Job summary

Hunter Bond is seeking a talented professional to own end-to-end service integration and performance management across a portfolio of IT services delivered by multiple suppliers and providers in London. The role focuses on ensuring delivery, control and accountability across suppliers and regions, with strong opportunities for impact in a growing business area.

The position requires extensive ITIL and ITSM experience in multi-supplier environments, with a focus on governance, service reviews and

Qualifications

• Experience in IT Service Management across multi-supplier environments.
• Background in SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management.
• Experience leading cross-supplier governance and service reviews.
• ITIL knowledge required.
• Financial services background desirable.

Responsibilities

• Own end-to-end service outcomes across multiple suppliers and providers.
• Drive cross-supplier collaboration, issue resolution and service improvement.
• Hold suppliers accountable for performance and commitments.
• Lead service reviews, governance forums and executive reporting.
• Act as single point of coordination for issues, risks or dependencies across teams, suppliers or regions.

Skills

ITIL

IT Service Management

SIAM

Service Integration

Managed Services

Supplier Governance

Vendor Management

Cross-supplier governance

Job description

My leading Banking client are looking for a talented and motivated individual to take responsibility for end-to-end service integration and performance management across a portfolio of IT services delivered by multiple suppliers and providers, ensuring consistent delivery, control and accountability across multiple suppliers and regions.

This is a newly created role in a growing area of the business. A brilliant opportunity!

Job Responsibilities

• Owning the end-to-end service outcome across multiple suppliers and service providers.
• Driving cross-supplier collaboration, issue resolution and service improvement activities.
• Holding suppliers accountable for service performance and service improvement commitments.
• Leading service reviews, governance forums and executive reporting.
• Acting as the single point of coordination when issues, risks or dependencies span multiple teams, suppliers or regions.

The following skills/experience are essential:

• Strong experience in IT Service Management within a multi-supplier environment.
• Background in any of the following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management.
• Experience leading cross-supplier governance and service review forums.
• ITIL
• Previously worked in Financial Services is highly desirable.

Salary: Up to £120,000 + bonus + package

Location: London (good work from home options available)