Service & Installations Scheduler

Mitie Cleaning & Hygiene Services; Wellingborough; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices lifestyle platform

MiDeals discounts

Cycle-to-work

Life cover

Enhanced pension

Matching Share Plan

Mitie Stars rewards

Job summary

Mitie is seeking a proactive Service & Installations Coordinator at our Head Office in Wellingborough to oversee scheduling and coordination of customer maintenance, supporting engineers, and ensuring timely service in line with SLAs.

You will manage CRM data, generate reports, raise PO and invoices, and liaise with customers to maintain high service standards. The role suits an organised communicator with 2+ years' scheduling experience.

Qualifications

• 2+ years in scheduling/planning/coordination
• Experience coordinating field-based engineers or mobile workforce
• Strong admin background with CRM or job management systems
• Confident communicator with strong telephone/interpersonal skills
• Highly organised with ability to prioritise multiple tasks
• Proactive and able to work independently or in a team
• Strong attention to detail with numerical and literacy skills
• MS Office, Excel & Outlook proficiency
• Calm under pressure and able to meet deadlines
• Customer-focused attitude

Responsibilities

• Schedule and coordinate customer maintenance and service visits in line with SLAs
• Prepare and process jobs for scheduling with complete information
• Allocate and dispatch field engineers to maximise productivity
• Maintain relationships with engineers and teams for timely service
• Liaise with customers and clients to support service delivery
• Set up new maintenance contracts and service jobs
• Maintain data in CRM and operational systems
• Raise purchase orders and supplier documentation
• Manage incoming calls and customer queries
• Produce regular reporting on accounts and activity
• Prepare RAMS, permits, and access documentation
• Manage customer portals for real-time information
• Issue completion documents after works
• Raise invoices for maintenance/remedial works
• Monitor engineer stock requirements
• Provide general admin support

Skills

Scheduling & coordination

CRM usage

MS Excel

MS Outlook

Verbal communication

Organisation

Proactive attitude

Attention to detail

Teamwork

Tools

CRM systems

Job management systems

Job description

Mitie is seeking a proactive Service & Installations Coordinator at our Head Office in Wellingborough to oversee scheduling and coordination of customer maintenance, supporting engineers, and ensuring timely service in line with SLAs.

You will manage CRM data, generate reports, raise PO and invoices, and liaise with customers to maintain high service standards. The role suits an organised communicator with 2+ years' scheduling experience.