Bookings Administrator

Elite Staffing Solutions; Chichester; On-site; GBP 24,000 - 30,000; Full time

Job summary

Elite Staffing Solutions is recruiting on behalf of a well-established maintenance and installation company based in Chichester for a Bookings Administrator in the busy Service Department. You will coordinate maintenance, installation and reactive works, plan workloads and liaise with engineers, customers and internal teams to keep schedules accurate and up to date.

The role requires excellent organisation, strong communication and a proactive, adaptable attitude to changing workloads.

Qualifications

• Experience in bookings, scheduling or service administration.
• Excellent organisational and time-management skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong communication and customer service skills.
• Proficient with computer-based systems.

Responsibilities

• Plan and schedule maintenance and installation works
• Coordinate engineers and daily workloads
• Manage reactive call-out activities
• Arrange customer visits and confirm appointments
• Update records and internal systems
• Provide high level customer service and administration

Skills

Booking coordination

Organisational skills

Time-management

Customer service

Communication skills

Computer literacy

Tools

Computer-based systems

Job description

Our client, a well-established and independent maintenance and installation company based in Chichester, is looking to recruit a Bookings Administrator to join their busy Service Department. The company operates both nationally and internationally and has built a strong reputation for quality, reliability and excellent customer service. This is a full-time, permanent position offering a salary of up to 27,000 per annum.

This is an excellent opportunity to join an established and successful business where you will play a key role in supporting the day-to-day coordination of the service operation. Working closely with engineers, customers and internal teams, you will be responsible for ensuring maintenance, installation and reactive works are planned and scheduled efficiently, while providing a high level of customer service and administration support. The role would suit someone who enjoys a varied working environment, is confident managing competing priorities and can remain organised and adaptable when workloads change.

Key Responsibilities

• Planning and scheduling maintenance and installation works
• Coordinating engineers and organising daily workloads
• Managing and coordinating reactive call-out works
• Arranging customer visits and confirming appointments
• Working to deadlines and ensuring jobs are scheduled and completed efficiently
• Preparing and sending customer quotations
• Liaising with customers by phone and email
• Providing excellent customer service and keeping customers updated
• Maintaining accurate records and updating internal systems
• Carrying out general administration duties
• Coordinating with engineers, customers and internal teams to ensure works run smoothly
• Managing changing priorities and responding effectively to urgent requirements

The Successful Candidate Will Have

• Previous experience in a bookings, scheduling, service administration or coordination role
• Excellent organisational and time-management skills
• The ability to work effectively in a fast-paced environment
• Strong attention to detail and the ability to work to deadlines
• Excellent communication and customer service skills
• Good systems proficiency and confidence using computer-based systems
• The ability to prioritise and manage multiple tasks simultaneously
• A flexible and adaptable approach to changing workloads
• A proactive, professional and positive attitude
• The ability to work both independently and as part of a team
• Experience within a maintenance, engineering or installation environment would be advantageous