Service Improvement Manager

Leonard Cheshire; Banbury; On-site; GBP 47,000 - 64,000; Full time

Benefits offered by this job

33 days holiday per annum

Competitive pension scheme

Private health insurance

Flexible benefits

Employee discounts

Travel support options

Job summary

Leonard Cheshire is seeking a proven senior leader to drive service improvements and operational excellence across multiple sites in England and Wales. You will support Service Managers, lead improvement programmes, and ensure quality, safety and financial objectives are met.

Based in the South East/South West with regular travel, you will build relationships with commissioners, regulators and stakeholders while embedding Leonard Cheshire's Right Care, Right Support, Right Culture principles.

Qualifications

• Significant senior leadership experience in social care within budget and across multiple sites.
• Proven experience delivering service improvement and turnaround programmes.
• Proficient in Microsoft Office and other IT systems.
• Passion for improving outcomes for disabled people.
• Strong professional network within the social care sector.

Responsibilities

• Support and develop Service Managers to improve performance and quality.
• Lead service improvement and turnaround initiatives.
• Deliver quality, compliance, financial and safety objectives.
• Drive efficiencies and best practice to improve outcomes.
• Support budget delivery, reduce agency costs and strengthen workforce stability.
• Provide leadership that promotes accountability and continuous improvement.
• Lead or support safeguarding and regulatory improvement actions.
• Embed the principles of Right Care, Right Support, Right Culture.
• Build strong relationships with commissioners, regulators and key stakeholders.

Skills

Senior leadership

Service improvement

Stakeholder management

Budget and finance

Regulatory compliance

Microsoft Office

Leadership coaching

Education

Qualification in Social Care Management

Tools

Microsoft Office

Job description

Location: Ideally based in the South East/South West England e.g. Bromley, Romsey, Banbury, Cheltenham, Bristol, Cornwall - regular travel to our services in these locations will be required

Salary: £55,597 per annum + Benefits

Make a Lasting Difference in Social Care

At Leonard Cheshire, we believe in creating a society where every individual can live, learn and work as independently as they choose. Leading improvement initiatives across a portfolio of social care services in this role, you’ll contribute to enhancing the quality, performance and sustainability of our services across England and Wales.

Key Responsibilities

• Support and develop Service Managers to improve performance and quality.
• Lead service improvement and turnaround initiatives.
• Deliver quality, compliance, financial and safety objectives.
• Drive efficiencies and best practice to improve outcomes.
• Support budget delivery, reduce agency costs and strengthen workforce stability.
• Provide leadership that promotes accountability and continuous improvement.
• Lead or support safeguarding and regulatory improvement actions.
• Embed the principles of "Right Care, Right Support, Right Culture."
• Build strong relationships with commissioners, regulators and key stakeholders.

About You

With a proven track record of delivering service improvements and operational excellence within budget and across multiple sites, you'll have a strong understanding of social care regulations and policy, excellent stakeholder management, leadership, coaching and mentoring abilities.

• Significant senior leadership experience in social care
• Proven experience delivering service improvement and turnaround programmes.
• Proficient in Microsoft Office and other IT systems.
• Passion for improving outcomes for disabled people.
• Qualification in Social Care Management.
• Strong professional network within the social care sector.

We offer

• 33 days holiday per annum (25 + 8 bank holidays) increasing 1 day per year to a maximum of 38 days
• Competitive pension scheme, life assurance and income protection.
• Private health insurance or Cash Health Plan.
• Enhanced family-friendly leave and pay.
• Learning and development opportunities, including apprenticeships and qualifications.
• Health and wellbeing support, including an Employee Assistance Programme.
• Flexible benefits, including buy/sell holiday and Cycle to Work scheme.
• Free Blue Light Card and employee discounts.
• Financial wellbeing tools, including early access to earned pay.
• Long service awards and travel support options.

Why Join Leonard Cheshire?

This is an opportunity to make a meaningful impact on the lives of disabled people every day and be part of a values-driven organisation committed to inclusion, innovation and continuous improvement.

Our values

Positive: warm and empathetic; we always look to progress and improve.

Proud: strong-willed and spirited; we are firm in our beliefs.

Pioneering: confident and imaginative; we are creative change makers.

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting, where possible, your requirements for reasonable adjustments.