Service Manager

Avenues Group; Chobham; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Salary £37,080 per annum

High quality training

Enhanced DBS check

Flexible working

Blue Light Card discounts

Pension scheme with life assurance

Health portal and counselling

Recommend a Friend £500

Job summary

Avenues Group in Chobham and Woking, Surrey, is seeking a Service Manager to lead two services delivering support for adults with learning disabilities, brain injuries and autism. The role requires guiding a team with training, coaching and leadership, while ensuring safe, high‑quality care aligned with individual needs.

Hours are Monday to Friday 9–5 with some flexibility and on‑call duties. You will manage transitions, rotas, support plans, budgets and monthly reports, plus recruitment and

Qualifications

• Desire to help and develop a high quality service for people supported.
• Work with Senior Operations Manager and be Registered Manager with CQC.
• Coaching and developing a team with Practice Leadership.
• Balance safety and positive risk taking.
• Use Positive Behavioral Support and person-centred approaches.
• Level 5 diploma or equivalent experience.
• Budget awareness to keep the service financially viable.
• Driving license and access to a vehicle (desirable).
• Experience with complex health needs and non-verbal users with profound learning disabilities.

Responsibilities

• Manage transitions of people supported, rotas, support plans and budgets.
• Prepare monthly reports and oversee recruitment and staff development.
• Lead and supervise staff with on‑call duties included.
• Ensure high standards of care across two services in Chobham and Woking.

Skills

Coaching

Team leadership

Training

Budget management

On-call duties

Education

Level 5 diploma

Job description

Service Manager - Chobham and Woking, Surrey

Full time hours

£37.080 per annum pro rata

Closing Date: 1st of September 2026

Avenues is a community where people smile, laugh, grow and achieve great things.

We are looking for a Service Manager to join us across our two services in Chobham and Woking, Surrey. The role involves supporting adults with learning disabilities, brain injuries and autism, including people who are non-verbal and may display behaviours that challenge.

You will have the amazing opportunity to make a wonderful impact on people's lives and to build and lead a great team who you will support on shifts as part of the role, receiving full support from the beginning of your journey with us.

We just ask that you share our values and you have a fun, positive and can do attitude!

In this role you will motivate and inspire your team to provide outstanding support through effective training, coaching, and leadership by example.

Acting as a role model you will empower the people we support to have active and fulfilling lives aligned with their needs and aspirations.

You will be responsible for transitions of the people we support, Rotas', support plans, managing budgets, and monthly reports as well as recruitment, development and management of staff. On call duties will also be included.

Due to the role, a majority of the working week will be Monday-Friday 9-5; however, there is some flexibility to adjust these hours across the week to suit the service. There could be some occasional shift work where you will need to observe practices and ensure standards are being maintained across the services. There is also an aspect of on call required within the role.

The ideal Service Manager looks like this:

• Have a genuine desire to help, develop and maintain high quality service provision for the people we support in this service appropriate to their assessed needs.


• Work with the Senior Operations Manager and be the Registered Manager with CQC to deliver safe, high quality services for the people supported.


• Has the skills and commitment to coaching and developing a team, with an emphasis on Practice Leadership with to develop and align practice.


• Understands the balance between keeping the person safe and positive risk taking.


• Deliver best practice based on Positive Behavioral Support principles, adopting Active Support and delivering high quality person centered support.


• Level 5 diploma or equivalent experience.


• Able to look at budgets and financial information to support the service remain financially viable.


• Desirable to hold a valid driving license and have access to own vehicle.


• Experience of working within Complex health needs, supporting people are non verbal and have profound learning disabilities

Benefits you can expect:

• £ 37,080 per annum


• High quality training that supports your career development.


• Paid enhanced DBS check.


• Flexible working.


• Shopping discount via Blue Light Card and The Bene£its website.


• Contributory pension scheme with life assurance.


• Free and confidential 24/7 access to a health portal, counselling and support.


• Recommend a Friend scheme - earn up to £500.

As part of our commitment to the "Disability Confident Scheme", candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.