Improvement Manager

Leonard Cheshire; Cheltenham; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

33 days holiday incl. bank holidays

Competitive pension and life assurance

Private health insurance or cash plan

Learning and development opportunities

Flexible benefits and employee support

Job summary

Leonard Cheshire is seeking a senior social care leader to drive improvement across services in England and Wales, covering South East/South West England. The role focuses on performance, quality and sustainability with regular UK travel to supported sites.

You will lead service improvement, manage budgets, and foster collaboration with commissioners and regulators while upholding Leonard Cheshire values and safeguarding standards.

Qualifications

• Senior leadership experience in social care with budget and services across multiple sites.
• Professional/management qualification relevant to social care.
• Proven experience delivering service improvement and turnaround programmes.
• Proficient in Microsoft Office and IT systems.
• Willingness to travel UK-wide to support services on-site.

Responsibilities

• Support and develop Service Managers to improve performance and quality.
• Lead service improvement and turnaround initiatives.
• Deliver quality, compliance, financial and safety objectives.
• Drive efficiencies and best practice to improve outcomes.
• Support budget delivery and reduce agency costs.
• Provide leadership that promotes accountability and continuous improvement.
• Lead or support safeguarding and regulatory improvement actions.
• Embed the principles of "Right Care, Right Support, Right Culture."
• Build strong relationships with commissioners, regulators and stakeholders.

Skills

Senior leadership experience

Stakeholder management

Coaching & mentoring

Travel/overnight site support

Education

Social care management qualification

Tools

Microsoft Office

IT systems proficiency

Job description

Location:

Ideally based in the South East/South West England e.g. Bromley, Romsey, Banbury, Cheltenham, Bristol, Cornwall - regular travel to our services in these locations will be required

Salary:

£55,597 per annum + Benefits

Make a Lasting Difference in Social Care

At Leonard Cheshire, we believe in creating a society where every individual can live, learn and work as independently as they choose. Leading improvement initiatives across a portfolio of social care services in this role, you'll contribute to enhancing the quality, performance and sustainability of our services across England and Wales.

Covering South East/South West England however, travel may also include other regions across England dependent on the need within our Services.

Key Responsibilities

• Support and develop Service Managers to improve performance and quality.
• Lead service improvement and turnaround initiatives.
• Deliver quality, compliance, financial and safety objectives.
• Drive efficiencies and best practice to improve outcomes.
• Support budget delivery, reduce agency costs and strengthen workforce stability.
• Provide leadership that promotes accountability and continuous improvement.
• Lead or support safeguarding and regulatory improvement actions.
• Embed the principles of "Right Care, Right Support, Right Culture."
• Build strong relationships with commissioners, regulators and key stakeholders.

About You

With a proven track record of delivering service improvements and operational excellence within budget and across multiple sites, you'll have a strong understanding of social care regulations and policy, excellent stakeholder management, leadership, coaching and mentoring abilities.

Essential Requirements

• Significant senior leadership experience in social care
• Relevant professional and/or management qualification
• Proven experience delivering service improvement and turnaround programmes.
• Proficient in Microsoft Office and other IT systems.
• Passion for improving outcomes for disabled people.
• Regular UK travel/ overnight stays are required to support services on-site.

Desirable Requirements

• Qualification in Social Care Management.
• Strong professional network within the social care sector.

Why Join Leonard Cheshire?

This is an opportunity to make a meaningful impact on the lives of disabled people every day and be part of a values-driven organisation committed to inclusion, innovation and continuous improvement.

We offer

• 33 days holiday per annum (25 + 8 bank holidays) increasing 1 day per year to a maximum of 38 days
• Competitive pension scheme, life assurance and income protection.
• Private health insurance or Cash Health Plan.
• Enhanced family-friendly leave and pay.
• Learning and development opportunities, including apprenticeships and qualifications.
• Health and wellbeing support, including an Employee Assistance Programme.
• Flexible benefits, including buy/sell holiday and Cycle to Work scheme.
• Free Blue Light Card and employee discounts.
• Financial wellbeing tools, including early access to earned pay.
• Long service awards and travel support options.

Our values at Leonard Cheshire

Positive warm and empathetic, we always look to progress and improve.

Proud strong-willed and spirited, we are firm in our beliefs.

Pioneering confident and imaginative, we are creative change makers.

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible your requirements for reasonable adjustments.